Operations Support Analyst - Customer Success & Efficiency

Jones Lang LaSalle Incorporated; Manila; On-site; PHP 279,000 - 446,000; Full time

Job summary

Jones Lang LaSalle Incorporated (JLL) in Taguig, Philippines, is seeking a diligent specialist to support operations and customer service workflows. You will engage with clients, review documents, and coordinate with engineers to resolve outstanding requests, contributing to efficient service delivery.

The role emphasizes strong English communication, problem-solving, and proactive collaboration within a team, with on-site duties and rotating shifts.

Qualifications

• Experience in operations, focused on customer service, preferred.
• Strong verbal and written English communication skills.
• Proficiency in MS Office Suite and basic technology handling.
• Willing to work on shifting/rotating schedules.
• Bachelor’s degree preferred.

Responsibilities

• Actively contribute to business success by maintaining expected performance standards.
• Ensure timely and efficient completion of requests per customers' requirements.
• Document review, including collation, distribution and filing according to policies and procedures.
• Handle queries from customers, clients and engineers related to outstanding and ongoing requests.
• Liaise with internal and external groups via email and phone calls.
• Assist customers, clients and stakeholders in troubleshooting workflow issues.
• Maintain a collaborative relationship within the team.
• Provide recommendations for continuous improvement.

Skills

Customer service

Technical support

Back-office work

English communication

MS Office proficiency

Problem solving

Time management

Education

Bachelor’s degree preferred

Tools

MS Office Suite

Job description

Jones Lang LaSalle Incorporated (JLL) in Taguig, Philippines, is seeking a diligent specialist to support operations and customer service workflows. You will engage with clients, review documents, and coordinate with engineers to resolve outstanding requests, contributing to efficient service delivery.

The role emphasizes strong English communication, problem-solving, and proactive collaboration within a team, with on-site duties and rotating shifts.