Operations Support Admin | Fresh Graduate

Cartrack Asia; Metro Manila; On-site; PHP 223,000 - 335,000; Full time

Job summary

Cartrack Asia, a world-leading smart mobility SaaS company, is seeking an Operations Admin Staff to join our Makati team. You will coordinate installation scheduling, manage lead times, handle customer inquiries by phone and email, and support administrative tasks to keep operations running smoothly.

The ideal candidate is a fresh graduate or has up to 6 months admin experience, proficient in Excel and MS Office, highly organized, detail-oriented, and willing to work OT onsite in Makati City.

Qualifications

• Graduate of Diploma or Bachelor's degree in Business Administration, Operations Management, or Office or Administrative Management courses.
• Open for Fresh Graduates or with 6 months in any admin-related experience.
• Proficient with Microsoft Office applications, must be skilled in Excel
• Excellent communication and interpersonal skills
• Willing to render overtime if needed
• Highly organized and with a sense of urgency
• Meticulous and with strong attention to details
• Can work onsite in Makati City, NCR

Responsibilities

• Scheduling with our customers of all installations
• Manage fast turnaround times and ensure installations has short lead times.
• Handle customers enquiries via inbound calls and email correspondence.
• Escalates enquiries or issues to relevant departments and ensure proper follow-up;
• Ensure quality customer service and maintaining good phone etiquette;
• Provide customer support activities;
• Quality checking of new processed sales agreement;
• Assist with any administrative duties and to perform any ad-hoc duties, as and when required.

Skills

Excellent communication

Interpersonal skills

Highly organized

Attention to detail

Sense of urgency

Education

Diploma or Bachelor's degree in Business Administration/Operations Management/Office Administration

Tools

Excel

Microsoft Office

Job description

We are a world-leading smart mobility SaaS company with over 2.6M subscribers across 23 countries, and we are looking for an Operations Admin Staffto join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Job Responsibilities:

• Scheduling with our customers of all installations
• Manage fast turnaround times and ensure installations has short lead times.
• Handle customers enquiries via inbound calls and email correspondence.
• Escalates enquiries or issues to relevant departments and ensure proper follow-up;
• Ensure quality customer service and maintaining good phone etiquette;
• Provide customer support activities;
• Quality checking of new processed sales agreement;
• Assist with any administrative duties and to perform any ad-hoc duties, as and when required.

Job Requirements:

• Graduate of Diploma or Bachelor's degree in Business Administration, Operations Management, or Office or Administrative Management courses.

• Open for Fresh Graduates or with 6 months in any admin-related experience.
• Proficient with Microsoft Office applications, must be skilled in Excel
• Excellent communication and interpersonal skills
• Willing to render overtime if needed
• Highly organized and with a sense of urgency
• Meticulous and with strong attention to details
• Can work onsite in Makati City, NCR