Operations Support Admin | Fresh Graduate

Cartrack; Makati; On-site; PHP 223,000 - 391,000; Full time

Job summary

Cartrack, a world-leading smart mobility SaaS company, is seeking an Operations Admin Staff to support installations scheduling, inquiries, and admin tasks in Makati. The role suits fresh graduates or those with up to 6 months in admin work, requiring strong Excel skills, excellent communication, and high organizational ability.

Onsite work in Makati with occasional overtime may be needed. You will manage installation scheduling, handle customer inquiries via calls and email, escalate issues,

Qualifications

• Diploma or Bachelor's in Business Administration or related field.
• Fresh graduates or up to 6 months admin experience.
• Proficient in Excel and MS Office.
• Excellent communication and interpersonal skills.

Responsibilities

• Schedule installations with customers.
• Maintain short lead times for installations.
• Handle customer inquiries via calls and email.
• Escalate issues to relevant departments and follow up.
• Maintain quality customer service and phone etiquette.
• Provide customer support activities.
• Quality check sales agreements.
• Assist with administrative and ad-hoc duties.

Skills

Excel

Microsoft Office

Communication skills

Organizational skills

Attention to detail

Education

Diploma or Bachelor's in Business Administration / related

Job description

We are a world-leading smart mobility SaaS company with over 2.6M subscribers across 23 countries, and we are looking for anOperations Admin Staffto join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Job Responsibilities

• Scheduling with our customers of all installations
• Manage fast turnaround times and ensure installations has short lead times.
• Handle customers enquiries via inbound calls and email correspondence.
• Escalates enquiries or issues to relevant departments and ensure proper follow-up;
• Ensure quality customer service and maintaining good phone etiquette;
• Provide customer support activities;
• Quality checking of new processed sales agreement;
• Assist with any administrative duties and to perform any ad-hoc duties, as and when required.

Job Requirements

• Graduate of Diploma or Bachelor's degree in Business Administration, Operations Management, or Office or Administrative Management courses.
• Open for Fresh Graduates or with 6 months in any admin-related experience.
• Proficient with Microsoft Office applications, must be skilled in Excel
• Excellent communication and interpersonal skills
• Willing to render overtime if needed
• Highly organized and with a sense of urgency
• Meticulous and with strong attention to details
• Can work onsite in Makati City, NCR