Operations Support Admin

Cartrack Philippines; Makati; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Health Insurance

Well-Stocked Pantry

Government Mandated Benefits

Job summary

A leading smart mobility company is seeking an Operations Support Admin Staff to join their vibrant team in Makati. This full-time position focuses on scheduling installations, managing customer inquiries, and providing quality support. Ideal candidates are fresh graduates or have some experience in administration, possess strong communication and organizational skills, and are comfortable with Microsoft Office, especially Excel. The role includes health insurance and other government-mandated benefits.

Qualifications

• Graduate of a Diploma or Bachelor's degree in related fields.
• Fresh graduates or those with 6 months admin experience are welcome.
• Proficient in Microsoft Office applications, especially Excel.

Responsibilities

• Schedule installations with customers.
• Manage fast turnaround times and short lead times.
• Handle customer inquiries via calls and email.
• Provide quality customer service and support.
• Assist with administrative duties and ad-hoc tasks.
• Provide customer support activities.
• Quality check of processed sales agreements.
• Assist with admin duties and ad-hoc tasks as required.

Skills

Communication skills

Interpersonal skills

Microsoft Excel

Organizational skills

Education

Bachelor's degree in Business Administration

Administrative Management courses

Office Administration

Tools

Excel

Job description

On-site - Makati Fresh Graduate/Student Bachelor Full-time

Job Description

We are a world‑leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries, and we are looking for an Operations Support Admin Staff to join our team. Our teams are collaborative, vibrant and fast‑growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities

• Scheduling with our customers of all installations
• Manage fast turnaround times and ensure installations has short lead times.
• Handle customers enquiries via inbound calls and email correspondence.
• Escalates enquiries or issues to relevant departments and ensure proper follow‑up;
• Ensure quality customer service and maintaining good phone etiquette;
• Provide customer support activities;
• Quality checking of new processed sales agreement;
• Assist with any administrative duties and to perform any ad‑hoc duties, as and when required.

Requirements

• Graduate of Diploma or Bachelor's degree in Business Administration, Operations Management, or Office or Administrative Management courses.
• Project management experience will be beneficial.
• Open for Fresh Graduates or with 6 months of experience in scheduling in logistics/ delivery company, or any admin‑related experience.
• Proficient with Microsoft Office applications, must be skilled in Excel
• Excellent communication and interpersonal skills
• Willing to render overtime if needed
• Highly organized and with a sense of urgency
• Meticulous and with strong attention to details
• A very good understanding of the Philippine geography is preferred

Benefits

Government Mandated Benefits

Insurance Health & Wellness

• Health Insurance, HMO
• Company Equipment, Well-Stocked Pantry

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