Operations Supervisor – BPO | Onsite Silver City | Night Shift

Recruitify_HR; Philippines; Sur place; PHP 335 000 - 469 000; Plein temps

Avantages offerts par ce poste

Equity Incentive Plan

Performance Bonus

Incentives

HMO

Annual Company Trip

Free Meals

Sleeping Quarters

Résumé du poste

Recruitify_HR is seeking an Operations Supervisor for a BPO client. This onsite role is in Silver City Pasig (Taguig location references) and requires 1–2 years of supervisory experience in a contact center, with night-shift availability and willingness to work onsite.

Responsibilities include supervising a team of 16 agents in a contact center, coaching and giving performance feedback, monitoring KPIs (AHT, CSAT, QA, Productivity), ensuring client policy compliance, and coordinating with

Qualifications

• At least 1–2 years of supervisor experience in a BPO or contact center.
• Strong people management and coaching skills.
• Experience handling customer service teams and using CRM tools.

Responsabilités

• Supervise a team of customer service representatives in a contact center.
• Provide coaching, training, and performance feedback to agents.
• Monitor team KPIs, productivity, and quality metrics.
• Identify performance gaps and implement improvement plans.
• Ensure compliance with client requirements and internal policies.
• Support quality assurance and process improvement initiatives.
• Coordinate with operations managers and support teams.
• Maintain high employee engagement and retention.
• Escalate operational issues when needed.

Connaissances

People management

Coaching

CRM tools

Contact center metrics

Onsite work

Night shift

US/UK/Canada/Australia market

Policy compliance

Outils

CRM software

Description du poste

Operations Supervisor – BPO | Onsite Silver City | Night Shift

On-site - Taguig 1-3 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

• Equity Incentive Plan
• Performance Bonus
• Incentives

Insurance Health & Wellness

• HMO
• Annual Company Trip
• Free Meals
• Sleeping Quarters

Location: Silver City Pasig

Work setup: Onsite

Headcount: 16

Account: Appliance support program

Job Responsibilities

• Supervise a team of customer service representatives in a contact center environment
• Provide coaching, training, and performance feedback to agents
• Monitor team KPIs, productivity, and quality metrics
• Identify performance gaps and implement improvement plans
• Ensure compliance with client requirements and internal policies
• Support quality assurance and process improvement initiatives
• Coordinate with operations managers and support teams
• Maintain high employee engagement and retention
• Escalate operational issues when needed

Qualifications

• At least 1 to 2 years experience as Supervisor in BPO or Contact Center
• Strong people management and coaching skills
• Experience handling customer service teams
• Knowledge of call center metrics such as AHT CSAT QA Productivity
• Experience using CRM or contact center tools
• Willing to work onsite in Silver City
• Willing to work night shift or shifting schedule
• Willing to support US UK Canada or Australia market
• Former Teleperformance employees are not eligible