Operations Supervisor (BPO)

Recruitify_HR; Taguig; On-site; PHP 391,000 - 670,000; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Incentives

HMO

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A leading BPO company in the Philippines is seeking an experienced Operations Supervisor to manage day-to-day operations. The ideal candidate will drive team performance, ensure service quality, and support international markets. Responsibilities include supervising teams, monitoring performance, providing coaching, and ensuring issue resolution. Strong leadership and communication skills are essential, and candidates must be amenable to graveyard shifts. The role offers various benefits, including an equity incentive plan and performance bonuses.

Qualifications

• At least 2 years of supervisory experience in a BPO environment.
• Strong leadership, communication, and problem-solving skills.
• Willing to work onsite at TP Silver City.
• Amenable to graveyard shift.
• Open to supporting US, Canada, Australia, or UK markets.
• Able to start immediately is highly preferred.
• Note: Former employees of Teleperformance are not eligible for rehire.

Responsibilities

• Supervise and manage day-to-day operations of assigned teams.
• Monitor team performance and ensure KPIs and service level targets are met.
• Provide coaching, feedback, and development support to team members.
• Handle escalations and ensure timely issue resolution.
• Coordinate with internal stakeholders to ensure smooth operations.
• Maintain compliance with company policies and operational standards.

Skills

Leadership

Communication

Problem-solving

Supervisory experience

Job description

Job Description

Job Title: Operations Supervisor (BPO)

Work Setup: Onsite – Silver City

Shift: Graveyard Shift

Headcount: 16

Job Overview

We are looking for an experienced Operations Supervisor to lead and manage a team in a fast-paced BPO environment. The ideal candidate will be responsible for driving team performance, ensuring service quality, and meeting operational goals while supporting international markets.

Responsibilities

• Supervise and manage day-to-day operations of assigned teams
• Monitor team performance and ensure KPIs and service level targets are met
• Provide coaching, feedback, and development support to team members
• Handle escalations and ensure timely issue resolution
• Coordinate with internal stakeholders to ensure smooth operations
• Maintain compliance with company policies and operational standards

Qualifications

• At least 2 years of supervisory experience in a BPO environment
• Strong leadership, communication, and problem-solving skills
• Willing to work onsite at TP Silver City
• Amenable to graveyard shift
• Open to supporting US, Canada, Australia, or UK markets
• Able to start immediately is highly preferred
• Note: Former employees of Teleperformance are not eligible for rehire

Benefits

Equity Incentive Plan, Performance Bonus, Incentives

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

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