Operations Supervisor (BPO)

Recruitify_HR; Pasig; On-site; PHP 334,800 - 446,400; Full time

Job summary

A leading BPO company in Metro Manila is seeking an experienced Operations Supervisor to manage a team in a fast-paced environment. The role involves supervising daily operations, ensuring service quality, and meeting operational targets. Ideal candidates will have at least 2 years of supervisory experience in a BPO setting, strong leadership and communication skills, and be willing to work onsite during graveyard shifts. This position supports various markets including the US, Canada, Australia, and the UK.

Qualifications

• At least 2 years of supervisory experience in a BPO environment.
• Strong leadership, communication, and problem-solving skills.
• Willing to work onsite at TP Silver City.
• Amenable to graveyard shift.
• Open to supporting US, Canada, Australia, or UK markets.

Responsibilities

• Supervise and manage day-to-day operations of assigned teams.
• Monitor team performance and ensure KPIs and service level targets are met.
• Provide coaching, feedback, and development support to team members.
• Handle escalations and ensure timely issue resolution.
• Coordinate with internal stakeholders to ensure smooth operations.
• Maintain compliance with company policies and operational standards.

Skills

Supervisory experience

Leadership skills

Communication skills

Problem-solving skills

Job description

Job Title: Operations Supervisor (BPO)

Work Setup: Onsite – Silver City

Shift: Graveyard Shift

Headcount: 16

Job Overview

We are looking for an experienced Operations Supervisor to lead and manage a team in a fast-paced BPO environment. The ideal candidate will be responsible for driving team performance, ensuring service quality, and meeting operational goals while supporting international markets.

Key Responsibilities

• Supervise and manage day-to-day operations of assigned teams
• Monitor team performance and ensure KPIs and service level targets are met
• Provide coaching, feedback, and development support to team members
• Handle escalations and ensure timely issue resolution
• Coordinate with internal stakeholders to ensure smooth operations
• Maintain compliance with company policies and operational standards

Qualifications

• At least 2 years of supervisory experience in a BPO environment
• Strong leadership, communication, and problem-solving skills
• Willing to work onsite at TP Silver City
• Amenable to graveyard shift
• Open to supporting US, Canada, Australia, or UK markets
• Able to start immediately is highly preferred
• Note: Former employees of Teleperformance are not eligible for rehire