Operations Supervisor (BPO)

Recruitify_HR; Taguig; On-site; PHP 357,120 - 502,200; Full time

Job summary

A prominent BPO company in Metro Manila is seeking an experienced Operations Supervisor to lead a team in a fast-paced environment. The ideal candidate will ensure team performance, meet service quality standards, and support international markets. Candidates must have at least 2 years of supervisory experience in a BPO environment, with strong leadership and communication skills. Willingness to work onsite during graveyard shifts is a must. This role is urgent and open to immediate starters.

Qualifications

• At least 2 years of supervisory experience in a BPO environment.
• Strong leadership, communication, and problem-solving skills.
• Willing to work onsite at TP Silver City.
• Amenable to graveyard shift.
• Open to supporting US, Canada, Australia, or UK markets.
• Able to start immediately is highly preferred.

Responsibilities

• Supervise and manage day‑to‑day operations of assigned teams.
• Monitor team performance and ensure KPIs and service level targets are met.
• Provide coaching, feedback, and development support to team members.
• Handle escalations and ensure timely issue resolution.
• Coordinate with internal stakeholders to ensure smooth operations.
• Maintain compliance with company policies and operational standards.

Skills

Leadership

Communication

Problem-solving

Job description

Job Overview

We are looking for an experienced Operations Supervisor to lead and manage a team in a fast‑paced BPO environment. The ideal candidate will be responsible for driving team performance, ensuring service quality, and meeting operational goals while supporting international markets.

Job Title: Operations Supervisor (BPO)
Work Setup: Onsite Silver City
Shift: Graveyard Shift
Headcount: 16

Key Responsibilities

• Supervise and manage day‑to‑day operations of assigned teams
• Monitor team performance and ensure KPIs and service level targets are met
• Provide coaching, feedback, and development support to team members
• Handle escalations and ensure timely issue resolution
• Coordinate with internal stakeholders to ensure smooth operations
• Maintain compliance with company policies and operational standards

Qualifications

• At least 2 years of supervisory experience in a BPO environment
• Strong leadership, communication, and problem‑solving skills
• Willing to work onsite at TP Silver City
• Amenable to graveyard shift
• Open to supporting US, Canada, Australia, or UK markets
• Able to start immediately is highly preferred
• Note: Former employees of Teleperformance are not eligible for rehire