Operations Manager/Supervisor

Internationalseo; Quezon City; On-site; PHP 355,446 - 425,754; Full time

Job summary

A leading BPO company is seeking an experienced Operations Supervisor to manage and oversee a team in the dynamic environment of Silver City. The ideal candidate will drive performance and ensure service delivery standards are met while supporting international markets. Applicants should have at least 2 years of supervisory experience in a BPO setting and strong leadership skills. This role requires working onsite during a graveyard shift. Immediate start preferred.

Qualifications

• Minimum of 2 years supervisory experience in a BPO environment.
• Strong leadership and team management skills required.
• Must be willing to work onsite in Silver City.

Responsibilities

• Manage and oversee a team in a BPO environment.
• Support international markets and drive team performance.
• Ensure service delivery standards are met.

Skills

Leadership skills

Team management

Education

Bachelor's degree or equivalent

Job description

Job Title: Operations Supervisor

Account: German Appliance Brands

Salary: Up to 35K

Work Setup: Onsite

Location: Silver City

Shift Schedule: Graveyard Shift

Headcount: 16

Role Overview

We are looking for an experienced Operations Supervisor to manage and oversee a team in a BPO environment supporting international markets. The ideal candidate should possess strong leadership abilities, operational management experience, and the capacity to drive team performance while ensuring service delivery standards are met.

Qualifications

• Minimum of 2 years supervisory experience in a BPO environment
• Strong leadership and team management skills
• Willing to work onsite in Silver City
• Open to supporting US, Canada, Australia, or UK markets
• Willing to work on a graveyard shift schedule depending on the assigned market
• Can start immediately
• Former employees of the company handling this account are not eligible for rehire
• Pre-Screening Information Required
• Please provide the following details when applying:
• Educational Attainment
• Years of Supervisor Experience in BPO
• Last Drawn Salary
• Expected Salary
• Notice Period / Availability to Start.