Operations Supervisor

House of Franchise, Inc; Makati; On-site; PHP 180,000 - 240,000; Full time

Job summary

House of Franchise, Inc is seeking a detail‑oriented operations assistant to support the Assistant General Manager across franchise coordination, order processing, encoding, and delivery coordination. The role involves monitoring incidents, stock planning for new stores, and liaising with multiple departments to resolve issues and ensure smooth operations.

A strong adherence to company standards is essential.

Responsibilities

• Reports directly to the Assistant General Manager.
• Shows good conduct consistent with company standards when dealing with franchisees.
• Provides overall assistance to Operations.
• Coordinates initial orders of franchise.
• Assists on taking orders and encoding.
• Encodes JCM transactions.
• Assists Logistic Assistant with delivery confirmations and coordinates delivery concerns with other departments.
• Monitors LCDR incidents, prepares Incident Reports and ensures resolution.
• Plans, encodes and monitors initial stocks for opening of new stores.
• Handles Cebu operations processes including ILT, Shipment, Ordering, Delivery and Bills Payment and organizes documents.
• Disseminates information to franchisees about new products and company rules.
• Coordinates online payments of Franchisees to Accounting Department.
• Submits confirmed LCDR to Operations Manager, Accounting and Inventory.
• Reports any deviations or untoward incidents to superior.
• Assists in the operation of other sections and performs other tasks as assigned."

Job description

Job description

Efficiently provide assistance to Assistant General Manager on all aspects of department’s functions and responsibilities.

• Reports directly to the Assistant General Manager

• Shows good conduct consistent with the company standards during work especially when dealing with franchisee.

• Overall assistance to Operations.

• Coordinate initial order of franchise.

• Assist on taking of orders and encoding.

• Encode JCM transaction.

• Assist Logistic Assistant on the confirmation of delivery and coordinate delivery concerns to other department such as lacking, cancel delivery and the likes.

• Monitor reported incidents in the Lacking and Cancel Delivery Report (LCDR), preparation of Incident Report (IR) and making sure all reported incidents will be resolved immediately.

• Plan, encode and monitor initial stocks for opening of new stores.

• In charge on Cebu operations processes such as ILT, Shipment, Ordering, Delivery and Bills Payment including organization of documents.

• Disseminate information to franchisees about new product and rules set by the company.

• Coordinate online payments of Franchisee to Accounting Department.

• Submit confirmed Lacking and Cancel Delivery Report (LCDR) to Operations Manager, Accounting Department and Inventory Department.

• Reports any deviation or untoward incidents to superior immediately.

• Assists in the operation of other sections and performs other tasks that may be assigned from time to time.