Operations Supervisor

Asia Cargo Container Line, Inc.; Biñan; On-site; PHP 279,000 - 502,000; Full time

Job summary

Asia Cargo Container Line, Inc. in Biñan, Laguna seeks an Operations Supervisor to oversee day-to-day transactions and ensure the operations run efficiently for clients and management.

You will monitor process performance, implement cost-effective improvements, and train staff to align with policies and procedures.

Collaborate with departments on planning, nurture cross-team relationships, and handle additional duties as assigned.

Responsibilities

• Oversee day-to-day transactions to ensure operations run efficiently for clients and management
• Monitor process efficiency and implement cost-effective improvements
• Provide continuous training to staff to ensure adherence to company policies and procedures
• Evaluate team performance, report feedback, address issues, and identify improvement opportunities
• Analyze business requirements and client needs, delegating day-to-day tasks to meet operational objectives
• Monitor and analyze key performance metrics to identify areas for improvement and implement changes
• Collaborate with departments for strategic planning and goal setting
• Nurture positive cross-disciplinary relationships and provide customer service as needed
• Perform other duties as assigned

Job description

• Supervise day-to-day transactions to ensure the Operations is running efficiently and meets the expectations and needs of Client and Management.
• Monitor the efficiency of the Operations and apply methods to improve processes, such as customer service, internal controls and cost-effective execution of results.
• Continuous training and developing staffs to improve their performance and ensure adherence to company policies and procedures.
• Evaluating the performance of the team member, report positive and/or negative feedback, address any shortcomings and identify opportunities for possible improvement.
• Analyze business requirements and customer needs and delegate day-to-day tasks to achieve operational objectives
• Monitor and analyze key performance metrics to identify areas for improvement and implement changes as needed.
• Collaborate with Department and Disciplines for strategic planning and goal-settings.
• Nurture positive relationships with other Disciplines and provide customer service as needed.
• Perform other tasks that may be assigned from time to time.