Operations Manager/Supervisor

Future First Talents; Pasig; On-site; PHP 781,200 - 1,116,000; Full time

Job summary

A leading franchise management company located in Pasig is seeking candidates for a crucial on-site role. The position involves providing leadership and coaching to franchisees, ensuring operational compliance, and managing franchise retail stores. Candidates must hold a Bachelor's or Master's Degree in a relevant field. You will be responsible for maintaining relationships and monitoring the efficiency of services. This full-time position requires over 10 years of experience in this field.

Responsibilities

• Provides leadership and coaching to all franchisees.
• Ensures compliance with corporate and regulatory procedures.
• Manages franchise retail stores closely.
• Implements franchisor’s policies and procedures.
• Maintains positive relationships with franchisees and suppliers.

Skills

Problem Solving and Decision Making Skills

Training Skills

Financial and Analytical Skills

Leadership Skills

Planning and Organizing Skills

Ability to work in a multi-task environment

Education

Bachelor's or Master's Degree in Business Administration, Economics, Commerce, Management, Marketing

Job description

On-site - Pasig >10 Yrs Exp Bachelor Full-time

Job Description

Key Responsibilities:

• Provides leadership, coaching, and process improvement initiatives to all franchisees
• Works closely with Franchise Managing Directors and branch managers
• Ensures compliance with corporate and regulatory procedures (Pilferage, Fraud Prevention, etc.) by implementing and monitoring operational processes
• Manages and directs the franchise retail stores closely
• Ensures efficient delivery of products and services to the Franchise Retail operation.
• Implements franchisor’s policies and procedures.
• Familiar with complex POS and inventory system, practices, and procedures.
• Provide continuous improvement to the quality and service of Franchise stores.
• Maintain a positive relationship with Franchisees, store managers, suppliers, and contractors
• Ensure that all reporting & control procedures in operations, customer service, store staff hygiene & cleanliness rules, store maintenance, & general administration are completed & in place in accordance with the Franchisor’s policy & branch operation manual.
• Ensure that all branches will be able to achieve high sales and quality service standards
• Monitor Labor issues and store reports, manpower scheduling, and productivity.
• Coordinate with the Planning and Construction department for new stores.

Technical Knowledge & Competency:

• Problem Solving and Decision Making Skills, Training Skills
• Energetic, creative, Team Player, customer-driven, and guest-focused.
• Financial and Analytical Skills
• Leadership Skills
• Good Planning and Organizing Skills
• Ability to work in a multi-task environment

Education:

Bachelor's or Master's Degree in Business Administration, Economics, Commerce, Management, Marketing