Operations Supervisor

Crane Worldwide Logistics LLC; Hinoba-an; On-site; PHP 480,000 - 840,000; Full time

Job summary

Crane Worldwide Logistics is seeking an Air Import Supervisor to lead end-to-end air import operations, ensuring timely processing and regulatory compliance. You will coordinate with airlines, overseas agents, customs brokers, and internal teams to maintain service excellence.

The role emphasizes accuracy in documentation, strong communication, and a proactive approach to resolve issues and support billing and records management.

Qualifications

• Bachelor’s degree in logistics, supply chain, business, or related field.
• 4–8 years of experience in air import operations within Freight Forwarding / Logistics.

Responsibilities

• Manage end-to-end Air Import shipments.
• Review import documentation (AWB, invoices, and records).
• Coordinate with airlines, overseas agents, customs brokers, and transport providers for clearance and delivery.
• Monitor shipment status and provide updates to customers and internal teams.
• Ensure compliance with import regulations, SOPs, and customer requirements.
• Handle shipment exceptions and support issue resolution.
• Maintain operational records and support billing activities.

Skills

Air import processes

Coordination

Customer service

Communication

Problem solving

Education

Bachelor's degree in Logistics / Supply Chain / Business

Tools

Freight management systems

MS Office

Job description

Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges.

Job Summary

The Air Import Supervisor is responsible for managing end-to-end air import operations, ensuring timely shipment processing, accurate documentation, regulatory compliance, and excellent customer service through effective coordination with airlines, overseas agents, customs brokers, and internal stakeholders.

Key Responsibilities

• Manage and coordinate end-to-end Air Import shipments.
• Review and process import documentation including AWB, invoices, and shipment records.
• Coordinate with airlines, overseas agents, customs brokers, and transport providers for timely shipment clearance and delivery.
• Monitor shipment status and provide regular updates to customers and internal teams.
• Ensure compliance with import regulations, SOPs, and customer requirements.
• Handle shipment exceptions and support issue resolution.
• Maintain operational records and support billing activities.

Qualifications & Experience

• Minimum Bachelor’s degree in Logistics, Supply Chain, Business, or related field.
• 4–8 years of experience in Air Import operations within Freight Forwarding / Logistics industry.

Skills

• Knowledge of Air Import processes and documentation.
• Strong coordination and communication skills.
• Customer-focused with good problem-solving ability.
• Proficiency in MS Office and freight management systems.
• High degree of confidentiality and compliance is a pre-requisite.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Bachelors or better.

4-8 years:

4-8 years of experience in same industry