Operations Staff

Shipzy PH; Silang; On-site; PHP 312,000 - 469,000; Full time

Benefits offered by this job

Government-mandated benefits

Direct exposure to founders

Job summary

Shipzy PH is seeking an Operations Staff to coordinate drivers, manage bookings, and resolve customer issues in our Silang, Cavite office.

The role requires 1–3 years in operations or logistics, a bachelor's degree, and comfort with web-based tools like Google Sheets and Excel. You’ll work six days a week onsite, ensuring accurate records and timely updates for a fast-paced logistics platform.

Qualifications

• 1–3 years of experience in operations, dispatch, logistics coordination, or customer service.
• Experience in trucking, courier, freight forwarding, or last-mile delivery is a plus.
• Proficient in English and Filipino; strong written and verbal communication.
• Willing to work onsite six days a week and be reachable for urgent issues.

Responsibilities

• Assign and monitor bookings through the platform's admin dashboard
• Coordinate with drivers on pickups, drop-offs, delays, and route issues
• Track driver availability, attendance, and on-time performance
• Escalate breakdowns, accidents, or failed deliveries and follow through to resolution
• Respond to customer inquiries and booking requests across channels
• Handle complaints, delivery disputes, and rebooking requests
• Provide proactive status updates on delayed or problem shipments
• Maintain accurate records of trips, proof of delivery, and driver documents
• Prepare daily and weekly operations reports for management
• Support billing by validating trip data before invoicing

Skills

Operations coordination

Logistics

Dispatch

Customer service

Attention to detail

Excel/Google Sheets

Education

Bachelor's degree

Tools

Google Sheets

Excel

Job description

About the role

We're an early-stage logistics company running a platform that connects customers, drivers, and our internal admin team. As Operations Staff, you'll sit at the center of daily execution — coordinating drivers, keeping bookings moving, resolving customer issues, and keeping our records clean. This is a hands-on role in a small team, so expect variety and real ownership from day one.

Key responsibilities

• Assign and monitor bookings through the platform's admin dashboard
• Coordinate with drivers on pickups, drop-offs, delays, and route issues
• Track driver availability, attendance, and on-time performance
• Escalate breakdowns, accidents, or failed deliveries and follow through to resolution
• Respond to customer inquiries and booking requests across channels
• Handle complaints, delivery disputes, and rebooking requests
• Provide proactive status updates on delayed or problem shipments
• Maintain accurate records of trips, proof of delivery, and driver documents
• Prepare daily and weekly operations reports for management
• Support billing by validating trip data before invoicing

About you

• 1–3 years of experience in operations, dispatch, logistics coordination, or customer service
• Bachelor's degree in any field
• Comfortable working in web-based systems and spreadsheets (Google Sheets or Excel)
• Strong written and verbal communication in English and Filipino
• Organized under pressure, with good judgment on what to **escalate** and when
• Willing to work onsite, six days a week, and to be reachable for urgent operational issues
• Startup-ready: comfortable with changing processes and wearing multiple hats
• Experience in trucking, courier, freight forwarding, or last-mile delivery is a plus
• Familiarity with dispatch or fleet management software is a plus

Benefits

• Government-mandated benefits
• Direct exposure to founders and a real say in how we build our processes

About us

We're an early-stage logistics company running a platform that connects customers, drivers, and our internal admin team.