Operations Admin Associate

Angkas (DBDOYC, Inc); Makati; On-site; PHP 335,000 - 558,000; Part time

Benefits offered by this job

Freedom of work

Work life balance

Free meal and gym access

Opportunities for promotion

Start-up environment

Multicultural and Agile work culture

Diverse use of technology

Job summary

Angkas in Makati, Philippines seeks an Administrative support specialist to assist the operations team, onboard drivers and riders, and maintain accurate records. You will input data into CRM and operations systems, generate reports, and help resolve driver and rider issues.

The role emphasizes data accuracy, process improvement, and teamwork within a startup environment. Bachelor’s degree and 1–2 years of related experience are preferred, with proficiency in Google Suite and strong

Qualifications

• Bachelor’s degree in Business Administration, Commerce, or any relevant field.
• 1–2 years of administrative or operational support experience.
• Proficiency in Google Suite and strong organizational skills.
• Attention to detail and excellent communication skills.
• Ability to work under pressure and meet deadlines.
• Problem-solving and decision-making abilities.

Responsibilities

• Provide administrative support to the operations team, including scheduling meetings, managing calendars, and preparing reports.
• Assist with onboarding new drivers and riders.
• Maintain accurate and up-to-date records of driver and rider information.
• Input and update data into relevant systems, such as CRM and operational databases.
• Ensure data accuracy and consistency.
• Generate reports and analyze data to identify trends and insights.
• Identify and resolve operational issues, such as driver availability, rider complaints, and system malfunctions.
• Escalate complex issues to the appropriate team members.
• Provide support to riders and drivers through various channels, including phone, email, and chat.
• Resolve customer inquiries and complaints in a timely and professional manner.
• Identify opportunities to improve operational processes and workflows.
• Contribute to the development and implementation of new initiatives.
• Adhere to company policy and procedures.
• Achieve or exceed targets and other key objectives assigned by your Immediate Supervisor.
• Participate in ongoing training and development programs.
• Accept other associated responsibilities and projects as the need arises.

Skills

Office Administration

Rider Onboarding

Data Management

Task Prioritization

Compliance & Motorcycle Safety

Growth Mindset

Education

Bachelor’s degree in Business Administration or Commerce

Tools

Google Suite

Job description

• Provide administrative support to the operations team, including scheduling meetings, managing calendars, and preparing reports.
• Assist with onboarding new drivers and riders.
• Maintain accurate and up-to-date records of driver and rider information.
• Input and update data into relevant systems, such as CRM and operational databases.
• Ensure data accuracy and consistency.
• Generate reports and analyze data to identify trends and insights.
• Identify and resolve operational issues, such as driver availability, rider complaints, and system malfunctions.
• Escalate complex issues to the appropriate team members.
• Provide support to riders and drivers through various channels, including phone, email, and chat.
• Resolve customer inquiries and complaints in a timely and professional manner.
• Identify opportunities to improve operational processes and workflows.
• Contribute to the development and implementation of new initiatives.
• Adhere to company policy and procedures.
• Achieve or exceed targets and other key objectives assigned by your Immediate Supervisor.
• Participate in ongoing training and development programs.
• Accept other associated responsibilities and projects as the need arises.

Contract: 4 Months

Competencies for the Job

• Office Administration
• Rider Onboarding
• Data Management
• Task Prioritization
• Compliance and Motorcycle Safety
• Growth Mindset

Requirements

• Bachelor’s degree in Business Administration, Commerce, or any relevant field.
• At least 1-2 years of experience in administrative or operational support.
• Proficiency in Google Suite.
• Strong organizational and time-management skills
• Attention to detail
• Good communication and interpersonal skills
• Ability to work under pressure and meet deadlines
• Problem-solving and decision-making abilities

Benefits

Why join Angkas?

• Freedom of work
• Work life balance
• Free meal and use of gym
• Opportunities for promotion
• Start-up environment
• Multi-cultural and Agile work environment
• Diversified use of technology