Operations Coordinator

Shipzy PH; Silang; On-site; PHP 360,000 - 480,000; Full time

Job summary

Shipzy PH is seeking an Operations Coordinator to manage end-to-end booking processes, coordinating with customers, fleet partners, and internal teams to ensure timely fulfillment of delivery requests.

Responsibilities include reviewing bookings, coordinating dispatch, monitoring status, and resolving operational issues while maintaining accurate records and preparing routine reports. The role requires strong organizational skills and the ability to handle multiple bookings simultaneously.

Qualifications

• Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or related field preferred.

Responsibilities

• Receive, review, and process customer booking requests through various channels.
• Verify booking details, including pickup and delivery locations, schedules, vehicle requirements, and customer information.
• Coordinate with fleet partners and dispatch personnel to assign bookings efficiently.
• Monitor active bookings and ensure timely pickup and delivery.
• Track shipment progress and provide timely updates to customers and internal stakeholders.
• Coordinate with Fleet, Customer Support, and Sales teams to resolve booking and operational issues.
• Handle booking amendments, rescheduling, cancellations, and escalations.
• Ensure all bookings are accurately recorded in the company's systems.
• Maintain accurate operational records and documentation.
• Prepare daily, weekly, and monthly booking and operations reports.

Skills

Organizational skills

Multitasking

Communication skills

Problem solving

Time management

Ms Office / Google Workspace

Education

Bachelor's degree in Business Administration or related field

Tools

Microsoft Office

Google Workspace

Job description

About the role

The Operations Coordinator is responsible for managing the end-to-end booking process to ensure timely, accurate, and efficient fulfillment of customer delivery requests. This role serves as the bridge between customers, fleet partners, and internal teams by coordinating bookings, assigning deliveries, monitoring shipment status, and resolving operational issues.

Key responsibilities

• Receive, review, and process customer booking requests through various communication channels.
• Verify booking details, including pickup and delivery locations, schedules, vehicle requirements, and customer information.
• Coordinate with fleet partners and dispatch personnel to assign bookings efficiently.
• Monitor active bookings and ensure timely pickup and delivery.
• Track shipment progress and provide timely updates to customers and internal stakeholders.
• Coordinate with Fleet, Customer Support, and Sales teams to resolve booking and operational issues.
• Handle booking amendments, rescheduling, cancellations, and escalations.
• Ensure all bookings are accurately recorded in the company's systems.
• Maintain accurate operational records and documentation.
• Prepare daily, weekly, and monthly booking and operations reports.

About you

• Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field is preferred.
• Experience in logistics, operations, customer service, dispatch, or administrative support is an advantage.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office or Google Workspace.
• Ability to work under pressure and manage multiple bookings simultaneously.
• Strong problem-solving and decision-making skills.
• Willing to work flexible schedules, including weekends or holidays if required.

About us

We are a fast-growing logistics and e-commerce startup committed to providing reliable, efficient, and customer-focused delivery solutions across the Philippines. As we continue to expand, we're looking for an organized and proactive Operations Coordinator to help manage our day-to-day booking operations. We value speed, innovation, and strong partnerships, and we're looking for driven individuals who want to grow with us.