Driver Operations Associate

Angkas; Hinoba-an; Sur place; PHP 279 000 - 502 000; Plein temps

Avantages offerts par ce poste

Free meals

Gym access

Flexible role

Résumé du poste

Angkas in the Philippines is seeking an Operations Communications Specialist to support driver engagement, training, and retention initiatives. You’ll craft updates, monitor driver chats, and help resolve issues to keep the network moving.

You’ll develop learning content to improve driver professionalism and platform knowledge, track completion rates, run loyalty programs, and coordinate with teams to meet targets while upholding company policies.

Qualifications

• Must have 1 year experience in operations management, preferably in transportation, logistics, fleet, employee relations, or paralegal.
• Good communication skills, computer literate, experience in Google Sheets, data analysis, and reporting.
• Bachelor's Degree of any related course.
• Active Driver's License and able to operate a 4-wheel vehicle.

Responsabilités

• Draft and schedule daily or weekly driver updates (hotspots, announcements, tips).
• Monitor driver group chats or inboxes for issues or trends.
• Respond to inbound driver questions or support requests.
• Manage support escalations and issue resolution.
• Develop learning contents to improve driver professionalism, customer service, and platform knowledge.
• Track completion rates of training and engagement levels with content.
• Share and communicate learning visuals, APP-dates through driver group chats.
• Monitor driver activity and engagement metrics daily to identify disengagement.
• Contact inactive or low-performing drivers to re-engage them with tailored support.
• Develop and run driver loyalty programs.
• Conduct regular FGDs to understand drivers’ needs and pain points.

Connaissances

Communication skills

Data analysis

Reporting

Formation

Bachelor's degree in related field

Outils

Google Sheets

Description du poste

Hey, mabuhay!

Thanks for dropping by. We know looking for the right job can feel like being stuck in EDSA traffic, so we’ll keep it moving and get straight to the point.

With over 8 million downloads and a powerful network of thousand of dedicated biker-partners, we are a leading ride-hailing platform operating across the Philippines. Our vision is to end poverty in the Philippines through revolutionary transportation solutions. We aim to provide our customers with convenient, reliable, and safe rides, impacting millions of lives positively every single day.

What you’ll be doing:

A. Communications

• Draft and schedule daily or weekly driver updates (hotspots, announcements, tips)
• Monitor driver group chats or inboxes for issues or trends
• Respond to inbound driver questions or support requests
• Manage support escalations and issue resolution

B. Training & Development

• Develop learning contents to improve driver professionalism, customer service, and platform knowledge
• Track completion rates of training and engagement levels with content
• Share and communicate learning visuals, APP-dates through driver group chats

C. Retention

• Monitor driver activity and engagement metrics daily to identify drivers who show signs of disengagement
• Contact inactive or low-performing drivers to re-engage them with tailored support
• Develop and run driver loyalty programs
• Conduct regular FGDs to understand drivers’ needs and pain points.

D. Adhere to company policies and procedures

E. Achieve or exceed targets and key objectives assigned by your Immediate Superior

F. Accept other associated responsibilities and projects as the need arises.

• Must have an active Driver's License
• Must be knowledgeable to operate a 4-wheel vehicle
• Bachelor's Degree of any related course
• At least 1 year experience in operations management, preferably in transportation, logistics, fleet, employee relations, or paralegal
• Good communication skills, computer literate, experience in Google Sheets, data analysis, and reporting.

• Work your way – Enjoy flexibility and the freedom to thrive in your role.
• Work-life balance – Build a career without sacrificing your personal life.
• Free perks – Fuel up with free meals and stay active with gym access.
• Grow fast – Unlock career advancement and promotion opportunities.
• Get rewarded – Earn a competitive salary with opportunities for pay increases.
• Start-up energy – Be part of a fast-moving, innovative team where your ideas matter.
• Global vibes – Collaborate with a diverse, multicultural team in an agile workplace.