Operations Reporting Specialist - Insights & Analytics

cnx; Taguig; Hybrid; PHP 360,000 - 520,000; Full time

Job summary

cnx is seeking an Associate, Operations Reporting to support daily report production, ad hoc inquiries, and distribution. You will analyze data sources, consult with leaders on reporting needs, and help build efficient reporting processes for multiple clients.

The role requires a Bachelor's degree in a related field with 2–4 years of experience, familiarity with Oracle/SQL, and strong MS Office skills. You will collaborate with project managers to tailor reports and ensure timely delivery.

Qualifications

• Bachelor's degree in a related field; 2–4 years of relevant experience preferred.
• Experience with call center business and computer support systems preferred.
• Knowledge of database technology, including Oracle or familiarity with SQL.
• Ability to multi-task, prioritize, and meet timelines on deliverables.
• Knowledge of reporting solutions and ability to advocate reporting outcomes.

Responsibilities

• Produce ad hoc reports, trending data, and respond to client inquiries.
• Provide consultation to business leaders on reporting needs and improvements.
• Coordinate the implementation of reporting processes.
• Develop new reports/graphs and production schedules.
• Utilize new data sources for report development.
• Communicate with project managers to understand client report needs.
• Produce and verify daily electronic reports using reporting tools.
• Distribute reports to internal and external clients via email and feeds.
• Maintain existing reports and monthly/year-to-date summaries.
• Develop trending reports on request.

Skills

Bachelor's degree or higher

Strong communication

Microsoft Office

Self-starter

Attention to detail

Ability to work under pressure

Time management

Education

Bachelor's Degree in related field

2–4 years of relevant experience

Tools

Oracle

SQL

Job description

cnx is seeking an Associate, Operations Reporting to support daily report production, ad hoc inquiries, and distribution. You will analyze data sources, consult with leaders on reporting needs, and help build efficient reporting processes for multiple clients.

The role requires a Bachelor's degree in a related field with 2–4 years of experience, familiarity with Oracle/SQL, and strong MS Office skills. You will collaborate with project managers to tailor reports and ensure timely delivery.