Associate, Operations Reporting

Concentrix; Makati; On-site; PHP 350,000 - 650,000; Full time

Job summary

Concentrix in Makati, Philippines, seeks an Associate, Operations Reporting to manage the daily production of reports, handle ad hoc inquiries, and distribute reports to clients and internal stakeholders.

The role analyzes projects, provides consultation on reporting decisions, and helps build processes while developing improved reports, including trending data and new visualizations using SQL and MS Office.

Qualifications

• Bachelor's Degree in related field; 2–4 years of relevant experience preferred
• Experience with call center business and computer support systems preferred
• Knowledge of database technology, including Oracle or familiarity with SQL
• Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables
• Demonstrated knowledge of reporting solutions
• Demonstrated ability to advocate reporting solutions in support of customer business goals and strategies
• Strong communication skills, both written and verbal
• Proficient in Microsoft Office
• Self-starter, sense of urgency, and works well under pressure
• Strong attention to detail
• Sense of professionalism and ability to develop relationships

Responsibilities

• Produce ad hoc reports, trending data, and respond to client inquiries
• Provide consultation to business leaders on reporting needs, trend analysis and report improvement opportunities
• Coordinate the implementation of reporting processes
• Develop new reports/graphs, production schedules, and additions/deletions from existing reports
• Utilize new data sources for report development
• Communicate with project managers to understand client report needs
• Produce and verify daily electronic reports using reporting tools
• Distribute reports to internal and external clients via e-mail and electronic feeds
• Maintain existing reports as well as monthly and year-to-date summaries
• Develop trending reports on a request basis

Skills

Bachelor’s Degree in related field

Call center experience

SQL

Multi-tasking

Reporting solutions

Advocating reporting solutions

Communication skills

Microsoft Office

Self-starter

Attention to detail

Professional relationships

Education

Bachelor's Degree in related field

Job description

Job Description

The Associate, Operations Reporting position is primarily responsible for the daily production of reports, special report inquiries, and related distribution. This position analyzes existing projects, provides consultation on reporting decisions, and assists in building processes as well as developing improved reports.

Job Title

Associate, Operations Reporting

Job Description

The Associate, Operations Reporting position is primarily responsible for the daily production of reports, special report inquiries, and related distribution. This position analyzes existing projects, provides consultation on reporting decisions, and assists in building processes as well as developing improved reports.

Essential Functions/Core Responsibilities

• Produce ad hoc reports, trending data, and respond to client inquiries
• Provide consultation to business leaders on reporting needs, trend analysis and report improvement opportunities
• Coordinate the implementation of reporting processes
• Develop new reports/graphs, production schedules, and additions/deletions from existing reports
• Utilize new data sources for report development
• Communicate with project managers to understand client report needs
• Produce and verify daily electronic reports using reporting tools
• Distribute reports to internal and external clients via e-mail and electronic feeds
• Maintain existing reports as well as monthly and year-to-date summaries
• Develop trending reports on a request basis

Candidate Profile

• Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred
• Experience with call center business and computer support systems preferred
• Knowledge of database technology, including Oracle or familiarity with SQL
• Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables
• Demonstrated knowledge of reporting solutions
• Demonstrated ability to advocate reporting solutions in support of customer business goals and strategies
• Strong communication skills, both written and verbal
• Proficient in Microsoft Office
• Self-starter, sense of urgency, and works well under pressure.
• Strong attention to detail.
• Sense of professionalism and ability to develop relationships.

Career Framework Role

Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills. Analyzes possible solutions using standard procedures and principles. Builds knowledge of the organization, processes and customers. Solves a range of straightforward problems. Receives a moderate level of guidance and direction

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.