Associate, Operations Reporting (Onsite - BGC)

Concentrix; Taguig; On-site; PHP 502,000 - 725,000; Full time

Job summary

Concentrix is seeking an Associate, Operations Reporting to support daily production of reports, respond to client inquiries, and advise on reporting decisions. You will analyze existing projects and help build processes to improve reporting.

The role requires strong Excel/SQL knowledge, the ability to multi-task and meet deadlines, and the capacity to communicate effectively with project managers and clients. This position offers exposure to varied client engagements within a fast-paced center.

Qualifications

• Bachelor's degree in related field with 2–4 years of relevant experience.
• Experience with call center operations and computer support systems.
• Knowledge of database tech including Oracle and SQL.
• Ability to multi-task, prioritize, and meet deadlines.
• Strong reporting knowledge and ability to advocate reporting solutions.
• Excellent written and verbal communication.
• Proficient in Microsoft Office Suite.
• Self-starter with urgency and ability to work under pressure.
• Strong attention to detail and professionalism.
• Ability to develop positive client relationships.

Responsibilities

• Produce ad hoc reports, trending data, and respond to client inquiries
• Provide consultation to business leaders on reporting needs, trend analysis and report improvement opportunities
• Coordinate the implementation of reporting processes
• Develop new reports/graphs, production schedules, and additions/deletions from existing reports
• Utilize new data sources for report development
• Communicate with project managers to understand client report needs
• Produce and verify daily electronic reports using reporting tools
• Distribute reports to internal and external clients via e-mail and electronic feeds
• Maintain existing reports as well as monthly and year-to-date summaries
• Develop trending reports on a request basis

Skills

Call center experience

Reporting

SQL

Oracle

Microsoft Office

Attention to detail

Time management

Communication skills

Relationship building

Self-starter

Education

Bachelor's degree in related field

Tools

Oracle DB

SQL

Job description

The Associate, Operations Reporting position is primarily responsible for the daily production of reports, special report inquiries, and related distribution. This position analyzes existing projects, provides consultation on reporting decisions, and assists in building processes as well as developing improved reports.

Job Description

Essential Functions/Core Responsibilities

• Produce ad hoc reports, trending data, and respond to client inquiries


• Provide consultation to business leaders on reporting needs, trend analysis and report improvement opportunities


• Coordinate the implementation of reporting processes


• Develop new reports/graphs, production schedules, and additions/deletions from existing reports


• Utilize new data sources for report development


• Communicate with project managers to understand client report needs


• Produce and verify daily electronic reports using reporting tools


• Distribute reports to internal and external clients via e-mail and electronic feeds


• Maintain existing reports as well as monthly and year-to-date summaries


• Develop trending reports on a request basis

Candidate Profile

• Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred


• Experience with call center business and computer support systems preferred


• Knowledge of database technology, including Oracle or familiarity with SQL


• Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables


• Demonstrated knowledge of reporting solutions


• Demonstrated ability to advocate reporting solutions in support of customer business goals and strategies


• Strong communication skills, both written and verbal


• Proficient in Microsoft Office


• Self-starter, sense of urgency, and works well under pressure.


• Strong attention to detail.


• Sense of professionalism and ability to develop relationships.