Operations Insights & Reporting Specialist

cnx; Makati; On-site; PHP 446,000 - 781,000; Full time

Job summary

cnx in Makati City is seeking an Associate, Operations Reporting to support daily report production and distribution. You will analyze existing projects, advise on reporting decisions, and help build processes while developing improved reports for clients and internal stakeholders.

The role requires collaboration with project managers to understand client report needs, producing and verifying daily reports, and maintaining monthly and year-to-date summaries.

Qualifications

• Bachelor's degree in related field; 2–4 years of relevant experience preferred
• Experience with call center business and computer support systems preferred
• Knowledge of database technology, including Oracle or familiarity with SQL
• Strong communication skills, both written and verbal
• Proficient in Microsoft Office
• Self-starter with sense of urgency; works well under pressure
• Able to multi-task, prioritize and meet deadlines
• Ability to develop professional relationships

Responsibilities

• Produce ad hoc reports, trending data, and respond to client inquiries
• Provide consultation to business leaders on reporting needs, trend analysis and report improvement opportunities
• Coordinate the implementation of reporting processes
• Develop new reports/graphs, production schedules, and additions/deletions from existing reports
• Utilize new data sources for report development
• Communicate with project managers to understand client report needs
• Produce and verify daily electronic reports using reporting tools
• Distribute reports to internal and external clients via e-mail and electronic feeds
• Maintain existing reports as well as monthly and year-to-date summaries
• Develop trending reports on a request basis

Skills

Communication skills

Microsoft Office

SQL knowledge

Multi-tasking

Relationship building

Attention to detail

Professionalism

Education

Bachelor's Degree in related field

Tools

Oracle

SQL

Job description

cnx in Makati City is seeking an Associate, Operations Reporting to support daily report production and distribution. You will analyze existing projects, advise on reporting decisions, and help build processes while developing improved reports for clients and internal stakeholders.

The role requires collaboration with project managers to understand client report needs, producing and verifying daily reports, and maintaining monthly and year-to-date summaries.