Operations Reporting Analyst — Ad Hoc & Trend Insights

Concentrix Philippines; Philippines; On-site; PHP 300,000 - 540,000; Full time

Job summary

Concentrix Philippines is seeking an Associate, Operations Reporting to handle daily production of reports and respond to client inquiries. The role analyzes current projects, consults on reporting decisions, and helps build improved reports and processes.

Candidates should have a Bachelor’s degree and 2–4 years in related roles, with SQL/Oracle experience and strong MS Office skills. We offer opportunities to improve reporting processes, work with cross-functional teams, and deliver timely,

Qualifications

• Bachelor's degree in a related field from a four-year college.
• Experience with call center business and computer support systems preferred.
• Knowledge of database technology, including Oracle or familiarity with SQL.
• Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables.
• Demonstrated knowledge of reporting solutions.
• Demonstrated ability to advocate reporting solutions in support of customer business goals and strategies.
• Strong communication skills, both written and verbal.
• Proficient in Microsoft Office.
• Self-starter, sense of urgency, and works well under pressure.
• Strong attention to detail and sense of professionalism.

Responsibilities

• Produce ad hoc reports, trending data, and respond to client inquiries.
• Provide consultation to business leaders on reporting needs, trend analysis and report improvement opportunities.
• Coordinate the implementation of reporting processes.
• Develop new reports/graphs, production schedules, and additions/deletions from existing reports.
• Utilize new data sources for report development.
• Communicate with project managers to understand client report needs.
• Produce and verify daily electronic reports using reporting tools.
• Distribute reports to internal and external clients via e-mail and electronic feeds.
• Maintain existing reports as well as monthly and year-to-date summaries.
• Develop trending reports on a request basis.

Skills

Communication skills

MS Office

Multi-tasking

Prioritization

Attention to detail

Customer focus

Education

Bachelor's degree in related field

Tools

Oracle

SQL

Job description

Concentrix Philippines is seeking an Associate, Operations Reporting to handle daily production of reports and respond to client inquiries. The role analyzes current projects, consults on reporting decisions, and helps build improved reports and processes.

Candidates should have a Bachelor’s degree and 2–4 years in related roles, with SQL/Oracle experience and strong MS Office skills. We offer opportunities to improve reporting processes, work with cross-functional teams, and deliver timely,