Operations Reporting & Insights Associate

Concentrix; Davao City; On-site; PHP 260,000 - 400,000; Full time

Job summary

Concentrix is seeking an Associate, Operations Reporting who will produce daily reports, respond to client inquiries, and help design improved reporting processes. The role involves analyzing ongoing projects and consulting with business leaders on reporting needs and trend analysis.

You will coordinate reporting processes, develop new reports and graphs, utilize new data sources, and distribute reports to clients.

Qualifications

• Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred
• Experience with call center business and computer support systems preferred

Responsibilities

• Produce ad hoc reports, trending data, and respond to client inquiries
• Provide consultation to business leaders on reporting needs, trend analysis and report improvement opportunities
• Coordinate the implementation of reporting processes
• Develop new reports/graphs, production schedules, and additions/deletions from existing reports
• Utilize new data sources for report development
• Communicate with project managers to understand client report needs
• Produce and verify daily electronic reports using reporting tools
• Distribute reports to internal and external clients via e-mail and electronic feeds
• Maintain existing reports as well as monthly and year-to-date summaries
• Develop trending reports on a request basis

Skills

Ad hoc reporting

Trend analysis

Client communication

Reporting tools

Data analysis

Education

Bachelor's Degree in related field

Tools

Call center software

Job description

Concentrix is seeking an Associate, Operations Reporting who will produce daily reports, respond to client inquiries, and help design improved reporting processes. The role involves analyzing ongoing projects and consulting with business leaders on reporting needs and trend analysis.

You will coordinate reporting processes, develop new reports and graphs, utilize new data sources, and distribute reports to clients.