Strategic Operations Reporting Analyst

Convergys; Hinoba-an; On-site; PHP 446,000 - 781,000; Full time

Job summary

Concentrix is seeking an Associate, Operations Reporting in Makati City to drive daily production of reports and respond to client inquiries. You will analyze projects, advise on reporting decisions, and help build and improve reporting processes.

The role requires a bachelor's degree and 2–4 years of relevant experience, with strong knowledge of SQL and Oracle, and proficiency in Microsoft Office. You will collaborate with project managers to meet client needs and deliver timely reports.

Qualifications

• Bachelor's degree in related field from a four-year college or university.
• 2–4 years of relevant experience preferred.
• Experience with call center business and computer support systems preferred.
• Knowledge of database technology, including Oracle or familiarity with SQL.
• Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables.
• Demonstrated knowledge of reporting solutions.

Responsibilities

• Produce ad hoc reports, trending data, and respond to client inquiries.
• Provide consultation to business leaders on reporting needs, trend analysis and report improvement opportunities.
• Coordinate the implementation of reporting processes.
• Develop new reports/graphs, production schedules, and additions/deletions from existing reports.
• Utilize new data sources for report development.
• Communicate with project managers to understand client report needs.
• Produce and verify daily electronic reports using reporting tools.
• Distribute reports to internal and external clients via e-mail and electronic feeds.
• Maintain existing reports as well as monthly and year-to-date summaries.
• Develop trending reports on a request basis.

Skills

Bachelor's degree

SQL knowledge

Report generation

Communication skills

Microsoft Office

Multi-tasking

Education

Bachelor's degree in related field

Tools

Oracle

Job description

Concentrix is seeking an Associate, Operations Reporting in Makati City to drive daily production of reports and respond to client inquiries. You will analyze projects, advise on reporting decisions, and help build and improve reporting processes.

The role requires a bachelor's degree and 2–4 years of relevant experience, with strong knowledge of SQL and Oracle, and proficiency in Microsoft Office. You will collaborate with project managers to meet client needs and deliver timely reports.