Operations Reporting Specialist: Data-Driven Insights

Concentrix; Philippines; On-site; PHP 300,000 - 420,000; Full time

Job summary

Concentrix is seeking an Associate, Operations Reporting in Makati City to support daily production of reports and client inquiries. The role involves analyzing projects, advising on reporting decisions, and building processes for improved reporting.

The candidate should have a Bachelor's degree with 2–4 years experience, knowledge of database technology (Oracle/SQL), and strong communication skills. Proficiency in Microsoft Office and ability to work under pressure are valued in a fast-paced

Qualifications

• Bachelor's Degree in related field with 2–4 years of relevant experience preferred.
• Experience with call center business and computer support systems preferred.
• Knowledge of database technology, including Oracle or familiarity with SQL.
• Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables.

Responsibilities

• Produce ad hoc reports, trending data, and respond to client inquiries.
• Provide consultation to business leaders on reporting needs, trend analysis and report improvement opportunities.
• Coordinate the implementation of reporting processes.
• Develop new reports/graphs, production schedules, and additions/deletions from existing reports.
• Utilize new data sources for report development.
• Communicate with project managers to understand client report needs.
• Produce and verify daily electronic reports using reporting tools.
• Distribute reports to internal and external clients via e-mail and electronic feeds.
• Maintain existing reports as well as monthly and year-to-date summaries.
• Develop trending reports on a request basis.

Skills

Communication skills

Multi-tasking

Attention to detail

Professionalism

Education

Bachelor's Degree in related field

Tools

Oracle

SQL

Microsoft Office

Job description

Concentrix is seeking an Associate, Operations Reporting in Makati City to support daily production of reports and client inquiries. The role involves analyzing projects, advising on reporting decisions, and building processes for improved reporting.

The candidate should have a Bachelor's degree with 2–4 years experience, knowledge of database technology (Oracle/SQL), and strong communication skills. Proficiency in Microsoft Office and ability to work under pressure are valued in a fast-paced