Operations Officer (Workforce Scheduler)

TGT Global; Muntinlupa; Sur place; PHP 391 000 - 614 000; Plein temps

Avantages offerts par ce poste

Health & Wellbeing

Rewards & Recognition

Growth & Development

City Location: Alabang

Résumé du poste

TGT GLOBAL in Alabang is seeking an Operations Administration & Coordination professional to support the Operations Management team with robust administrative processes. You will track actions, prepare reports, and coordinate across departments to ensure timely delivery of key initiatives.

The role emphasizes data-driven reporting, performance monitoring, and process improvements, with a day shift in a vibrant Alabang office environment that values privacy and efficiency.

Qualifications

• Minimum 3–5 years in Operations, Administration, Workforce Management, Business Support, or related functions.
• Strong understanding of operational processes, reporting, and performance management.
• Bachelor’s degree in business administration, Operations Management, Industrial Engineering, Information Systems, HR, or related field.
• Strong organizational, planning, and multitasking abilities.
• Ability to work independently and collaborate across teams.

Responsabilités

• Provide administrative support to the Operations Management team.
• Track action items, deliverables, and deadlines.
• Prepare and maintain operational documents, reports, and communications.
• Coordinate activities across teams to support smooth operations.
• Assist in tracking team goals, projects, and key initiatives.
• Maintain accurate and organized records.

Connaissances

Operations

Administration

Workforce Management

Reporting & Performance

Cross-team Collaboration

Formation

Bachelor's degree

Outils

Microsoft Word

Microsoft Excel

Description du poste

HUSTLE IN ALABANG, LUNCH IS ON US!

Free lunch every day, plus extra treats to help you grow, earn, and save more!

Awesome perks await in #WeAreTGT: ALABANG!

• Health & Wellbeing:Additional HMO (with dependent & pre-existing coverage), dental support, life insurance

• Rewards & Recognition:24 PTOs (with conversion), annual appraisals, awards, referral programs, company events

• Growth & Perks:Free daily meals & treats, career development, certifications, employee savings program, vibrant office culture

• Vibrant City Location:Work in Alabang (Day Shift!)

Ideal Candidate Profile

What You’ll Bring(Experience)

• Minimum of 3-5 years of experience in Operations, Administration, Workforce Management, Business Support, or related functions

• Strong understanding of operational processes, reporting, and performance management.

• Bachelor's degree in business administration, Operations Management, Industrial Engineering, Information Systems, Human Resources, or a related field.

• Strong organizational, planning, and multitasking abilities.

• Ability to work independently and collaborate effectively across teams.

About You(Soft Skills)

• Works well both independently and as part of a team

• Highly detail-oriented with strong accuracy in all tasks

• Excellent time management; proficient in Word and Excel

• Able to thrive under pressure and meet deadlines in a fast-paced setting

• Strong communication skills — fluent in written and spoken English

• Great at problem-solving, analysis, and research

Your Impact Starts Here

Operations Administration & Coordination (40%)

• Provide administrative support to the Operations Management team.

• Track action items, deliverables, and operational deadlines.

• Prepare and maintain operational documents, reports, and communications.

• Coordinate activities across teams to support smooth operations.

• Assist in tracking team goals, projects, and key initiatives.

• Maintain accurate and organized records.

• Support attendance, staffing, and scheduling activities.

• Handle employee and business information with confidentiality.

Reporting, Analytics & Performance Monitoring (30%)

• Prepare and maintain operational reports, dashboards, and trackers.

• Monitor attendance, productivity, regularization, and performance data.

• Track KPIs and provide regular updates to management.

• Review reports and data for accuracy and completeness.

• Identify trends, gaps, and potential operational risks.

• Provide insights to support management decisions.

• Support timely and accurate management reporting.

Process Improvement, Compliance & Quality Support (20%)

• Identify process gaps and recommend improvements.

• Help develop and implement operational procedures and best practices.

• Monitor compliance with company policies and quality standards.

• Support quality and service improvement initiatives.

• Participate in process improvement projects.

• Ensure compliance with data privacy, information security, and governance requirements.

Systems & Technology Support (10%)

• Support operational systems, platforms, and business tools.

• Coordinate with IT on system issues, access, and technical requirements.

• Assist users with proper system and data security practices.

• Support the rollout and adoption of new tools and process improvements.

• Maintain operational inventories and coordinate business requirements.

ABOUT US @ TGT GLOBAL

As a Great Place to Work® certified company with top ratings given by our teams, we make sure our people enjoy more than just a job.