Operations Manager

TGT Global; Taguig; On-site; PHP 900,000 - 1,500,000; Full time

Benefits offered by this job

Health & Wellbeing

Rewards & Recognition

Growth & Perks

Vibrant City Location

Job summary

TGT Global is seeking an experienced operations leader in Metro Manila to drive performance across multiple client accounts and teams. You will oversee workforce planning, client partnerships, and service delivery, ensuring seamless operations and strong stakeholder engagement.

The role emphasizes strategic advisory with a hands-on approach to improving processes and operating efficiency within a dynamic BPO/professional services environment.

Qualifications

• 5+ years of operations leadership experience required.
• At least 2 years in an Operations Manager role.
• Experience managing multiple teams and key client accounts.
• Background in client management, workforce planning, and service delivery.
• Experience leading TLs, ATLs, SMEs and cross-functional teams.
• Hands-on with process improvement projects and operational initiatives.

Responsibilities

• Lead multiple teams and key client accounts to drive performance, engagement, and retention.
• Develop and coach Team Leaders, Assistant Team Leaders, and SMEs to meet targets.
• Build strong client partnerships and act as a strategic advisor on operational and people matters.
• Partner with clients on workforce planning, headcount, training, KPIs and initiatives.
• Drive process improvements and innovations across client accounts.
• Oversee site readiness, onboarding/offboarding, disaster recovery escalations, and coverage.

Skills

Ops leadership

Team management

Client management

Workforce planning

Process improvement

BPO experience

Cross-functional teams

Strategic advisory

Job description

TAKE CHARGE, DRIVE EXCELLENCE!

Ensuring operational excellence through effective people management, client partnership, and continuous process improvement!

A ViTALizing Career Begins in #WeAreTGT: BGC and EASTWOOD!

• Health & Wellbeing:Additional HMO (with dependent & pre-existing coverage), dental support, life insurance
• Rewards & Recognition:24 PTOs (with conversion), annual appraisals, awards, referral programs, company events
• Growth & Perks:Free daily meals & treats, career development, certifications, employee savings program, vibrant office culture
• Vibrant City Location:Work in BGC and EASTWOOD (Day Shift!)

What You'll Bring(Experience)

• 5+ years of operations leadership experience, with at least 2 years as an Operations Manager
• Proven experience managing multiple teams and strategic client accounts
• Strong background in client management, workforce planning, and service delivery
• Experience leading TLs, ATLs, SMEs, and cross-functional teams
• Hands-on experience with process improvement projects and operational initiatives
• Strong exposure to site operations, facilities, and IT escalation processes Background in offshoring, BPO, or professional services is a plus

About You (Soft Skills)

• Strategic thinker with strong stakeholder and client advisory skills
• Confident leader who can manage complexity across multiple clients
• Data-driven and KPI-focused, with a solutions-oriented mindset
• Strong communicator — comfortable leading executive-level client discussions
• Highly organized, resilient, and able to manage competing priorities
• Proactive in driving engagement, retention, and continuous improvement

Your Impact Starts Here

• Lead multiple teams and key client accounts, driving performance, engagement, and retention.
• Manage and develop Team Leaders, Assistant Team Leaders, and SMEs to achieve operational targets.
• Build strong client partnerships, serving as a strategic advisor on operational and people matters.
• Partner with clients on workforce planning, headcount, training, KPIs, and performance initiatives.
• Drive process improvements and operational innovation across multiple client accounts.
• Oversee site readiness, operational coverage, onboarding/offboarding, and disaster recovery escalations.
• Lead client business reviews and strategic initiatives, ensuring service quality and client satisfaction.
• Collaborate with HR, Finance, Sales, Facilities, IT, and other stakeholders to resolve issues and ensure seamless operations.

ABOUT US @ TGT GLOBAL

As a Great Place to Work® certified company with top ratings given by our teams, we make sure our people enjoy more than just a job.