Operations Manager: Process Improvement & Strategy

Xerox; Cebu City; On-site; PHP 600,000 - 900,000; Full time

Job summary

Xerox is seeking an Operations professional to support second-line management, define performance metrics, and drive day-to-day order management. The role focuses on governance, escalation handling, and KPI oversight to ensure delivery targets are met.

Responsibilities include continuous improvement initiatives, data analysis for root-cause analysis, and collaboration with the process and operations teams on strategic projects and staff development.

Qualifications

• Analytical mindset with ability to perform data-driven root-cause analysis.
• Experience in driving process improvements and efficiency initiatives.
• Ability to manage performance metrics and governance within operations.
• Comfort with coordinating cross-functional teams and stakeholders.

Responsibilities

• Supports the second line Manager and SPL in defining metrics and governance.
• Executes day-to-day work order management activities and resolves escalations.
• Governs KPIs and reviews performance with internal stakeholders.
• Drives process improvement projects with the process team.
• Provides training and staffing development.
• Supports new strategic projects and UAT sessions.

Skills

Analytical thinking

Process improvement

Leadership

Performance management

Job description

Xerox is seeking an Operations professional to support second-line management, define performance metrics, and drive day-to-day order management. The role focuses on governance, escalation handling, and KPI oversight to ensure delivery targets are met.

Responsibilities include continuous improvement initiatives, data analysis for root-cause analysis, and collaboration with the process and operations teams on strategic projects and staff development.