Operations Leader - Process Improvement & Strategy

Xerox Philippines; Cebu City; On-site; PHP 900,000 - 1,800,000; Full time

Job summary

Xerox Philippines is seeking an Operations Manager to run day-to-day operations, ensuring KPI-aligned performance and cost efficiency. You will define metrics, manage work orders, resolve escalations, and drive continuous improvement across processes. The role emphasizes leadership, people development, and collaboration with global teams.

The position focuses on optimizing operations within a dynamic BPM/IT services environment and requires strong governance and strategic thinking.

Qualifications

• College degree, minimum of 5 years management experience in IT-BPM, BPO or Shared Services.
• Experience in Project Management and digital tools.
• Continuous improvement mindset and leadership capabilities.

Responsibilities

• Define performance metrics and governance for processes.
• Manage day-to-day work order activities and service delivery.
• Drive resolutions for customer and partner escalations.
• Lead continuous improvement initiatives with process teams.
• Collaborate with other sub-processes and GBS teams.

Skills

Continuous learning

Conceptual thinking

Customer focus

Developing others

Initiative

Leadership

Strategic sense

Teamwork

Performance management

Project management

Education

College degree

Job description

Xerox Philippines is seeking an Operations Manager to run day-to-day operations, ensuring KPI-aligned performance and cost efficiency. You will define metrics, manage work orders, resolve escalations, and drive continuous improvement across processes. The role emphasizes leadership, people development, and collaboration with global teams.

The position focuses on optimizing operations within a dynamic BPM/IT services environment and requires strong governance and strategic thinking.