Operations Manager – Online Grocery Fulfillment Leader

CTT.Synergy Corporation; Metro Manila; On-site; PHP 391,000 - 614,000; Full time

Benefits offered by this job

HMO

Leave Credits

Insurance

Non-Taxable Allowances

Opportunities for Growth

Job summary

CTT.Synergy Corporation is seeking a Store Manager for its online grocery hub. You will oversee daily operations, lead the Operations Team, manage schedules, and ensure exceptional customer service while optimizing costs and supplier relations.

Ideal candidates hold a 4-year degree in management or related field with 2+ years of retail operations experience, and are comfortable with weekends and shifting schedules across Antipolo, Pasig or Quezon City.

Qualifications

• A 4-year degree in management, operations or food technology.
• At least 2 years of managerial experience in retail and operations.
• Proven experience in people management, finances, sales and customer service.
• Team player, detail-oriented and proactive.
• Tech-savvy with online systems and processes.
• Familiar with MS Office, Google tools, ERPNext, etc.
• Willing to work weekends and holidays and shifting schedules.
• Amenable to work at Antipolo City, Pasig City or Quezon City.

Responsibilities

• Oversee the hub's daily operations and ensure smooth performance.
• Lead the Operations Team and manage schedules and discipline.
• Drive sales while controlling expenses and losses.
• Develop reports to monitor productivity and quality service.
• Implement QA protocols and stock forecasting and planning.
• Collaborate with other departments to improve processes.
• Address customer satisfaction and handle complaints.
• Attend management meetings.

Skills

People management

Finances

Sales

Customer service

Team player

Attention to detail

Proactive

Education

Bachelor's degree in management/operations or related field

Tools

MS Office

Google Workspace

ERPNext

Job description

CTT.Synergy Corporation is seeking a Store Manager for its online grocery hub. You will oversee daily operations, lead the Operations Team, manage schedules, and ensure exceptional customer service while optimizing costs and supplier relations.

Ideal candidates hold a 4-year degree in management or related field with 2+ years of retail operations experience, and are comfortable with weekends and shifting schedules across Antipolo, Pasig or Quezon City.