Operations Manager (Online Grocery)

CTT.Synergy Corporation; Metro Manila; On-site; PHP 391,000 - 614,000; Full time

Benefits offered by this job

HMO

Leave Credits

Insurance

Non-Taxable Allowances

Opportunities for Growth

Job summary

CTT.Synergy Corporation is seeking a Store Manager for its online grocery hub. You will oversee daily operations, lead the Operations Team, manage schedules, and ensure exceptional customer service while optimizing costs and supplier relations.

Ideal candidates hold a 4-year degree in management or related field with 2+ years of retail operations experience, and are comfortable with weekends and shifting schedules across Antipolo, Pasig or Quezon City.

Qualifications

• A 4-year degree in management, operations or food technology.
• At least 2 years of managerial experience in retail and operations.
• Proven experience in people management, finances, sales and customer service.
• Team player, detail-oriented and proactive.
• Tech-savvy with online systems and processes.
• Familiar with MS Office, Google tools, ERPNext, etc.
• Willing to work weekends and holidays and shifting schedules.
• Amenable to work at Antipolo City, Pasig City or Quezon City.

Responsibilities

• Oversee the hub's daily operations and ensure smooth performance.
• Lead the Operations Team and manage schedules and discipline.
• Drive sales while controlling expenses and losses.
• Develop reports to monitor productivity and quality service.
• Implement QA protocols and stock forecasting and planning.
• Collaborate with other departments to improve processes.
• Address customer satisfaction and handle complaints.
• Attend management meetings.

Skills

People management

Finances

Sales

Customer service

Team player

Attention to detail

Proactive

Education

Bachelor's degree in management/operations or related field

Tools

MS Office

Google Workspace

ERPNext

Job description

BuiltaMart is an online grocery business that provides quality and hard-to-find items at the comfort of the customers' fingertips. As a store manager, you will lead a team that organizes these products to reach everyone's doorstep.

Job Summary:

You will oversee the hub's daily activities and operations, ensuring the business runs smoothly and effectively. You will attain targets by increasing sales, minimizing expenses, and providing exceptional customer service and supplier/vendor relationships.

What You Will Do:

• Oversee the Online Grocery Operations, including handling orders, managing deliveries, attending to customer needs, and leading the Operations Team.

• You will lead daily briefings, create and manage workforce schedules, provide and enforce discipline to employees, and ensure compliance with standard operating procedures.

• You will also empower your team to achieve a high-performing workforce.

• Manage the expenses, sales, and losses, and ensure cost-effectiveness in the Hub’s overall operations.

• Create accurate operations reports to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service.

• Develop, implement, and maintain quality assurance protocols; conduct stock optimization analysis, planning, and forecasting.

• Collaborate with other departments in improving operational processes to provide efficiency and increase productivity.

• Ensures customer satisfaction by providing accurate service and handling customer complaints inside the hub.

• Shall attend meetings with the management.

What We Look For:

• A graduate of any 4-year course related to management, operations or food technology.

• With at least 2 years of managerial experience in retail business and operations.

• With proven experience in people management, finances, sales, and customer service.

• Team Player, keen on details, and proactive.

• Tech-savvy and familiar with different online systems and processes.

• With experience in technical tools such as MS Office, Google, ERPNext, etc.

• Willing to work on Weekends and Holidays

• Willing to work on shifting schedules

• Amenable to work to either of the following locations:

  • Antipolo City

  • Pasig City

  • Quezon City
    

What we Provide:

• Competitive Salary

• HMO

• Leave Credits

• Insurance

• Non-Taxable Allowances

• Opportunities for Growth