Operations Manager

Gerald.ph; Makati; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Gerald.ph in Makati, Philippines, seeks an Operations Manager to oversee the end-to-end online grocery business, including inventory management, product availability, order fulfillment, and logistics coordination.

You will drive online store performance through website updates, product listings, pricing oversight, and social media campaigns. The role also demands recruiting, training, and supervising operational staff across functions.

Qualifications

• 5+ years in food retail, food service, commissary, warehouse, or e-commerce operations.
• Experience supervising teams and managing operational processes.
• Knowledge of inventory management, purchasing, and logistics.
• Background in hotel, restaurant, catering, or food-service operations.

Responsibilities

• Oversee end-to-end operations of the online grocery platform.
• Manage daily website updates, product listings and display quality.
• Review pricing and monitor product margins.
• Monitor inventory levels for fresh, frozen, and dry goods and conduct monthly counts.
• Manage purchasing and replenishment of products.
• Source new products and suppliers.
• Monitor daily order processing and delivery fulfillment.
• Supervise logistics operations, including customer service, drivers, trucks, and riders.
• Coordinate and review social media content and marketing campaigns.
• Recruit, train, and supervise operational staff.

Skills

Inventory management

Logistics coordination

Online store ops

Website updates

Purchasing & replenishment

Supplier sourcing

Team supervision

Customer service

Social media marketing

Digital merchandising

Job description

Operations Manager - Online Grocery

Job Summary

The Operations Manager will oversee the end-to-end operations of our online grocery business - inventory management, product availability, order fulfillment, logistics coordination, and online store performance.

Key Responsibilities

• Manage daily operations of the online grocery platform.

• Oversee website updates, product listings, and product display quality.

• Review pricing and monitor product margins.

• Monitor inventory levels for fresh, frozen, and dry goods/conduct monthly inventory counts

• Manage purchasing and replenishment of products.

• Source new products and suppliers.

• Monitor daily order processing and delivery fulfillment.

• Supervise logistics operations, including customer service, drivers, trucks, and motorcycle riders.

• Coordinate and review social media content and marketing campaigns.

• Recruit, train, and supervise operational staff.

Preferred Qualifications

• Background in hotel, restaurant, catering, or food-service operations.

• Experience in food processing, food retail, warehousing, or distribution.

• Experience managing commissaries, cold storage facilities, or food inventories.

• Experience in e-commerce, online grocery/retail operations.

• Knowledge of inventory management, purchasing, and logistics.

• Experience supervising teams and managing operational processes.

• Familiarity with digital marketing, social media campaigns, and online merchandising.

• With 5+ years in food retail, food service, commissary, warehouse, e-commerce, or related operational management roles, with at least 2 years in a supervisory or managerial capacity.