On-Site Operations Manager - E-commerce Logistics Leader

MetroMart; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

MetroMart, the leading grocery delivery platform in the Philippines, seeks an Operations Manager for its Makati on-site role. You will oversee daily operations, ensure on-time deliveries, and coordinate cross-functional teams to optimize workflows and service quality.

Responsibilities include monitoring KPIs, managing budgets and staffing, and analyzing data to drive strategic improvements that enhance customer satisfaction and operational efficiency.

Qualifications

• Proven ability to manage daily operations and drive process improvements.
• Experience in logistics or e-commerce delivery operations.
• Strong data analysis and reporting skills using spreadsheets or BI tools.

Responsibilities

• Oversee daily operational activities and ensure on-time deliveries.
• Monitor KPIs and implement process improvements across the network.
• Coordinate with logistics, customer support, and partner management teams.
• Manage budgets, staffing, and training for the operations team.
• Analyze data to identify trends and prepare leadership reports.

Skills

Operations management

Logistics and supply chain

Data analysis

Leadership

Education

Bachelor’s degree in Business/Operations/Logistics

Tools

Spreadsheets (Excel/Google Sheets)

BI dashboards

Job description

MetroMart, the leading grocery delivery platform in the Philippines, seeks an Operations Manager for its Makati on-site role. You will oversee daily operations, ensure on-time deliveries, and coordinate cross-functional teams to optimize workflows and service quality.

Responsibilities include monitoring KPIs, managing budgets and staffing, and analyzing data to drive strategic improvements that enhance customer satisfaction and operational efficiency.