Operations Supervisor

Perez Ventures Group of Companies; Quezon City; On-site; PHP 334,800 - 558,000; Full time

Benefits offered by this job

Government mandated benefits

Job Training

Professional Development

Job summary

A growing e-commerce company in Quezon City is looking for an Operations Supervisor to manage daily order fulfillment and warehouse logistics. You will oversee the entire order cycle, supervise teams, and ensure high customer satisfaction through effective inventory control and process improvements. The ideal candidate has e-commerce experience, strong leadership skills, and the ability to thrive in a fast-paced environment. Government-mandated benefits and professional development opportunities are provided.

Qualifications

• Proven experience in e-commerce, warehousing, or logistics, preferably in a supervisory capacity.
• Knowledge of e-commerce platforms and inventory management systems.
• Strong team management and communication skills.

Responsibilities

• Manage daily online order fulfillment and warehouse logistics.
• Supervise the entire order cycle from picking to shipping.
• Lead and train front-line associates.

Skills

E-commerce experience

Warehouse logistics

Team management

Analytical thinking

Technical proficiency

Adaptability

Education

Bachelor's degree

Tools

WMS/ERP systems

E-commerce platforms

Job description

On-site - Quezon City 1-3 Yrs Exp Bachelor Full-time

WE’RE HIRING: OPERATIONS SUPERVISOR (E-COMMERCE)

Company: New & Expanding eCommerce Company

Job Description

Operations Supervisor manages daily online order fulfillment, inventory accuracy, and warehouse logistics, ensuring timely delivery and high customer satisfaction. They lead warehouse teams, optimize picking/packing processes, and resolve operational bottlenecks to meet sales goals.

• Order Fulfillment Management: Supervise the entire order cycle from picking, packing, to shipping, ensuring accuracy and speed.
• Warehouse & Logistics Coordination: Coordinate with 3PLs or warehouse staff to optimize inventory storage, organization, and shipping processes.
• Team Leadership: Lead, train, and motivate front-line associates, managing staff schedules and performance to meet daily targets.
• Inventory Control: Track inventory levels, perform audits, and manage stock replenishment to prevent stockouts.
• Process Improvement: Identify bottlenecks, document procedures, and implement improvements to enhance efficiency and reduce shipping costs.
• Marketplace Health: Monitor marketplace health metrics (e.g., Amazon, Shopify, Lazada) to maintain high performance standards.
• Troubleshooting & Support: Resolve complex customer service escalations, logistics issues, and vendor disputes.

Key Qualifications & Skills

• Experience: Proven experience in e-commerce, warehousing, or logistics, preferably in a supervisory capacity.
• Technical Proficiency: Knowledge of e-commerce platforms (e.g., Shopify, Lazada) and inventory management systems (WMS/ERP). And also knowledge in technical cases such as Operating System and basic troubleshooting of electronics devices.
• Leadership: Strong team management and communication skills to direct staff and coordinate with other departments.
• Analytical Thinking: Ability to monitor key performance indicators (KPIs) and use data to make operational decisions.
• Adaptability: Ability to thrive in a fast-paced, high-pressure environment.

Benefits

• Government mandated benefits: Bereavement Leave, Maternity & Paternity Leave, Sick Leave, Solo Parent Leave.
• Professional development: Job Training, Professional Development.