B2B Account Manager

iSupport Worldwide; Eastern Manila District; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

HMO & life insurance

Learning & development

Company events

Promotion opportunities

Free meals

Job summary

iSupport Worldwide is seeking a highly organized B2B Account Manager to manage relationships with grocery retailers and distributors, overseeing the order-to-invoice process. You will work with ERP/EDI platforms, ensuring accurate orders, timely deliveries, and invoice accuracy, coordinating with production, logistics, and finance.

Based at Cyberscape Alpha in Pasig, you will serve as primary contact for assigned accounts, handle inquiries, resolve problems, and drive improvements across

Qualifications

• Bachelor's degree preferred in Business Administration, Supply Chain Management, Logistics, Operations Management, or related field.
• 3 to 5 years of B2B Account Management or Customer Relationship Management experience with retailers, grocery chains, distributors, or similar accounts.
• Experience managing B2B relationships with focus on customer satisfaction, account growth, and partnerships.
• Hands-on experience with ERP systems (Plex, SAP, NetSuite, Oracle) and EDI platforms (SPS Commerce).
• Strong proficiency with retailer portals, order management processes, and Microsoft Excel.

Responsibilities

• Serve as the primary contact for grocery retail and distributor accounts, building relationships with buyers and logistics contacts.
• Manage accounts by understanding requirements and acting as a proactive business partner.
• Receive, review, and process purchase orders via email, EDI, and portals.
• Enter and maintain order data in Plex ERP and related systems.
• Verify orders, delivery schedules, and production availability with customers and production teams.
• Maintain records across ERP, EDI/SPS Commerce, and retailer portals.
• Submit fulfillment, shipping, and compliance docs per customer requirements.
• Coordinate pickups, deliveries, and shipment scheduling to align with forecasts.
• Communicate projected orders and production volumes with external partners.
• Generate and process invoices through ERP and EDI platforms.
• Prepare reports to support visibility into operations.
• Investigate and resolve account discrepancies (short shipments, billing issues, disputes).
• Address order changes, delivery concerns, and compliance matters promptly.
• Collaborate with operations, logistics, finance, and management to resolve escalations.
• Track key metrics like order accuracy and on-time delivery.
• Provide updates and insights to internal stakeholders and customers.

Skills

Account Management

Customer Relationships

Order Management

EDI Platforms

ERP Systems

Plex ERP

SPS Commerce

Excel Proficiency

Education

Bachelor's degree in Business/Logistics/Operations

Tools

Plex ERP

SAP

NetSuite

Oracle

SPS Commerce

Job description

Work Schedule: US Working Hours / Night Shift
Work Location: Cyberscape Alpha, Ortigas Center, Pasig City (Onsite)

What is your mission?

We are looking for a highly organized and customer-focused B2B Account Manager to manage and strengthen relationships with major grocery retailers and distributors while overseeing the complete order-to-invoice process. This role is responsible for maintaining seamless account operations through ERP Systems, Electronic Data Interchange (EDI) platforms, customer portals, order fulfillment coordination, invoicing, account reconciliation, logistics scheduling, and compliance management. The ideal candidate will serve as the primary point of contact for assigned business accounts, ensuring accurate order processing, timely deliveries, issue resolution, and exceptional customer satisfaction. Working closely with production, logistics, supply chain, finance, and leadership teams, you will provide account insights, support continuous process improvement, and help drive operational excellence across multiple customer accounts. Experience supporting retail, distributor, or supply chain environments and managing complex account requirements within ERP, EDI, and retailer portal systems is highly valued.

You will provide the best service to our partner brands by performing these tasks:

• Serve as the primary point of contact for assigned grocery retail and distributor accounts, building strong relationships with buyers, category managers, and logistics contacts.
• Manage customer accounts by understanding account-specific requirements and acting as a proactive business partner to ensure long-term customer success.
• Receive, review, and process purchase orders through email, Electronic Data Interchange (EDI) platforms, and customer portals.
• Accurately enter and maintain order information within Plex ERP and related business systems.
• Verify order quantities, delivery schedules, and production availability with customers and internal production teams.
• Maintain accurate account and order records across ERP, EDI/SPS Commerce, and retailer portal platforms.
• Submit fulfillment, shipping, and compliance documentation according to customer-specific requirements.
• Coordinate customer pickups, deliveries, and shipment scheduling while ensuring alignment with customer demand forecasts.
• Communicate projected orders and actual production volumes with external processing and logistics partners.
• Generate and process customer invoices through ERP and EDI platforms.
• Prepare fulfillment reports, shipment reports, and account documentation to support operational visibility.
• Investigate and resolve account discrepancies including short shipments, deductions, billing issues, and invoice disputes.
• Address order changes, delivery concerns, compliance matters, and other customer account issues in a timely manner.
• Collaborate with operations, supply chain, logistics, finance, and management teams to resolve escalations and maintain account health.
• Track and analyze key account performance metrics including order accuracy, fulfillment performance, and on-time delivery.
• Provide account updates, business insights, and process improvement recommendations to internal stakeholders and customers.
• Respond to consumer inquiries and complaints through phone and email while providing timely resolutions.
• Escalate product feedback and quality-related concerns to appropriate internal departments.
• Partner with cross-functional teams to improve operational efficiency, service levels, and customer satisfaction.

Who are we looking for?

• Bachelor's degree in Business Administration, Supply Chain Management, Logistics, Operations Management, or a related field is preferred.
• Minimum of 3 to 5 years of B2B Account Management, Customer Account Management, or Business Relationship Management experience supporting retailers, grocery chains, distributors, or similar business accounts.
• Proven experience managing business-to-business customer relationships with a focus on customer satisfaction, account growth, and long-term partnerships.
• Hands-on experience using ERP Systems such as Plex, SAP, NetSuite, Oracle, or similar enterprise platforms.
• Experience working with Electronic Data Interchange (EDI) platforms, preferably SPS Commerce.
• Strong proficiency with retailer customer portals, vendor portals, compliance documentation, and order management processes.
• Advanced proficiency in Microsoft Office, particularly Microsoft Excel.
• Background in Food and Beverage Manufacturing, Consumer Packaged Goods (CPG), logistics, supply chain, or distribution environments is highly preferred.
• Familiarity with grocery retailer portals, vendor compliance standards, fulfillment operations, and invoicing processes.
• Strong ability to manage multiple accounts, competing priorities, and complex customer requirements simultaneously.
• Excellent written and verbal English communication skills with the ability to interact professionally with stakeholders at all levels.
• Exceptional problem-solving skills with the ability to independently resolve customer concerns and operational challenges.
• Strong organizational skills, attention to detail, and commitment to maintaining high levels of order and invoice accuracy.
• Collaborative team-oriented mindset with the ability to work effectively in a fast-paced and evolving business environment.

Company Perks

• Above-industry salary package and incentives
• Comprehensive HMO benefits and life insurance from day 1
• Free learning and development courses for your personal and career growth
• Dynamic company events
• Opportunities for promotion
• Free meals and snacks