Operation Training Manager | Pasay City

Alfamart Trading Philippines, Inc.; Pasay; On-site; PHP 1,000,000 - 1,800,000; Full time

Benefits offered by this job

Health insurance

Employee discounts

Employee awards

Paid time off

Job summary

Alfamart Trading Philippines, Inc. seeks an Operations Training Manager to lead nationwide in-store training programs for technical and leadership tracks. You will oversee rollout, ensure onboarding and certification, and align activities with company standards to drive operational excellence.

The role requires 5+ years in Retail/Operations Training, with 3 years in leadership, and proficiency in LMS, HRIS, and MS Office. Willingness to travel nationwide is essential.

Qualifications

• Bachelor’s degree in HRM, Business Administration, Education, or related field.
• At least 5 years of experience in Retail and Operations Training, with 3 years in leadership overseeing multi-site training.
• Certified in Operations Training or related fields is a plus.

Responsibilities

• Leads national in-store training strategy and calendar for technical and leadership programs.
• Oversees nationwide rollout of training activities aligned with standards and goals.
• Ensures onboarding, certification, and refresher programs across branches.

Skills

Leadership

Training program management

Stakeholder management

Data analysis

Kirkpatrick evaluation

Education

Bachelor’s degree in HRM, Business Admin, Education, or related field

Tools

HRIS

LMS

MS Office

Job description

ABOUT US:

Being part of a dynamic organization is one of the secrets of career success. Alfamart is the first and only Super Minimart in the Philippines that is designed to serve the needs of local Filipino neighborhoods & communities. Join the fastest-growing chain as we expand across the Philippines!

Who are we looking for:

The Operations Training Manager leads the nationwide planning and execution of in-store technical and leadership training programs across all branches. He/She ensures that Operations is equipped with competent and engaged employees capable of delivering operational excellence, customer satisfaction, and compliance with standards.

Training Implementation

• Develops, manages, and ensures alignment of the national in-store training implementation strategy and calendar for all technical and leadership programs.
• Oversees nationwide rollout of in-store training activities, ensuring alignment with operational standards, policies, processes, and goals.
• Ensures consistent delivery of onboarding, certification, and refresher programs for Operations employees from Store Crew to Area Manager.

Training Evaluation and Skills Audit

• Leads the overall execution of in-store training evaluation in line with the Kirkpatrick Evaluation model.
• Oversees skills audits and competency assessments to identify workforce development needs.
• Analyzes training data, audit results, and operational performance metrics to measure training effectiveness and ROI.
• Recommends and oversees targeted learning interventions, coaching programs, or process improvements based on evaluation findings.
• Ensures timely submission, accuracy, and integrity of all training and evaluation reports across all branches.

Employee Development and Engagement

• Actively participates in the implementation of Employee Engagement activities.
• Manages the performance, compliance, development, and career growth of team members by creating and implementing SMART performance objectives and targeted individual development plans, monitoring compliance with set organizational standards and policies, and creating and implementing succession plans to ensure business continuity through the development of talents from within.
• Promote a culture of learning, collaboration, and continuous improvement within the team and across assigned branch.

Unique or Ad Hoc Responsibilities

• Other related duties and responsibilities, as assigned by Immediate Superior/s.

What does it take to be part of the team?

• Bachelor’s degree in Human Resource Management, Business Administration, Education, or related field.
• At least 5 years of experience in Retail and Operations Training, with 3 years in a leadership capacity overseeing multi-site or nationwide training implementation operations.
• Successfully completed all required certifications for Operations Training Manager.
• Proven expertise in operations training, leadership development, and performance improvement.
• Strong background in training implementation, evaluation, and audit methodologies.
• Excellent leadership, analytical, communication, and stakeholder management skills.
• Proficient in MS Office, HRIS, or Learning Management Systems (LMS).
• Willing to travel nationwide and manage multiple regional teams.

What's in it for You:

• Supportive Environment: Work in a collaborative and supportive team that values your contributions.
• Comprehensive Benefits: Health insurance, and other employee benefits including special membership services, employee discounts and employee awards.
• Dynamic Workplace: Be part of a fast-growing company with a dynamic and innovative culture.
• Work Life Balance: paid time off, including vacation, sick, and bereavement leaves, with increases based on tenure.

To know more about us, visit https://www.alfamart.com.ph