Operations Manager I: Client Success & Ops Excellence

Convergys; Makati; On-site; PHP 669,600 - 892,800; Full time

Job summary

Convergys in Makati is seeking an Operations Manager I to oversee a team of Team Leaders and ensure that Client Service Level Agreements are achieved. The role requires at least 7 years of experience, including 2 in management, and strong financial analytical skills. Responsibilities include coaching, performance management, and conducting operational reports. Applicants should have excellent communication skills and be capable of thriving in a fast-paced environment.

Qualifications

• 7+ years of experience with 2 years in progressive management.
• Call center experience preferred.
• Ability to work under pressure while maintaining professionalism.

Responsibilities

• Coach and supervise a group of Team Leaders.
• Ensure Client Service Level Agreement and financial expectations are met.
• Manage operational reports and evaluate staffing needs.

Skills

Coaching and development

Financial analysis

Communication skills

Project organization

Education

Associate's Degree in related field

Job description

Convergys in Makati is seeking an Operations Manager I to oversee a team of Team Leaders and ensure that Client Service Level Agreements are achieved. The role requires at least 7 years of experience, including 2 in management, and strong financial analytical skills. Responsibilities include coaching, performance management, and conducting operational reports. Applicants should have excellent communication skills and be capable of thriving in a fast-paced environment.