Operations Team Lead - Call Center Performance

Convergys; Makati; On-site; PHP 446,400 - 669,600; Full time

Job summary

Convergys is seeking a Team Leader for Operations in Makati City, Philippines. This full-time role involves supervising call center associates, ensuring performance metrics are met, and providing coaching and guidance. The ideal candidate will have an Associate's degree and relevant experience in a fast-paced environment. Strong leadership and communication skills are essential. Join Convergys to help improve services and support the team in achieving business goals. Flexible work schedule may be required.

Qualifications

• Two to four years of relevant experience preferred.
• Able to develop and coach team members to achieve performance expectations.
• Strong written and verbal communication skills.

Responsibilities

• Supervise a group of call center associates and monitor attendance.
• Coach direct reports regularly to ensure performance metrics are achieved.
• Communicate expectations to employees and provide timely updates.

Skills

Leadership

Coaching

Communication skills

Multi-tasking

Education

Associate's degree in related field

Job description

Convergys is seeking a Team Leader for Operations in Makati City, Philippines. This full-time role involves supervising call center associates, ensuring performance metrics are met, and providing coaching and guidance. The ideal candidate will have an Associate's degree and relevant experience in a fast-paced environment. Strong leadership and communication skills are essential. Join Convergys to help improve services and support the team in achieving business goals. Flexible work schedule may be required.