Operations Manager: Lead Cross-LOB Ops & Teams

Probe Group; Quezon City; On-site; PHP 669,600 - 892,800; Full time

Job summary

A leading service provider in Quezon City is seeking an experienced Operations Manager responsible for overseeing day-to-day operations and ensuring efficient, cost-effective service delivery. The ideal candidate will have a strong background in call center operations and demonstrated leadership skills. This role includes developing operational strategies, leading Team Leaders, and ensuring compliance with quality standards. The position offers a challenging environment with opportunities for professional growth and development.

Qualifications

• Proven experience as an Operations Manager or equivalent role.
• Strong background in call center operations; IT-related contact center experience preferred.
• Demonstrated leadership and people management skills.

Responsibilities

• Oversee operations across multiple lines of business.
• Lead and coach Team Leaders to achieve productivity and quality targets.
• Ensure compliance with company policies and operational standards.

Skills

Leadership skills

Time management

Decision-making

Communication

Organizational skills

Tools

MS Office

Call center operational tools

Job description

A leading service provider in Quezon City is seeking an experienced Operations Manager responsible for overseeing day-to-day operations and ensuring efficient, cost-effective service delivery. The ideal candidate will have a strong background in call center operations and demonstrated leadership skills. This role includes developing operational strategies, leading Team Leaders, and ensuring compliance with quality standards. The position offers a challenging environment with opportunities for professional growth and development.