Operations Manager – Client Success & Growth

Concentrix; Makati; On-site; PHP 650,000 - 850,000; Full time

Job summary

Concentrix is looking for an Operations Manager I in Metro Manila, Makati. This role involves coaching and supervising Team Leaders while ensuring that Client Service Level Agreements and financial targets are met. Candidates should have an Associate’s Degree and over seven years of relevant experience, including two years in a management capacity, preferably in a call center environment. Strong leadership and communication skills are essential, along with the ability to analyze processes and drive performance improvements.

Qualifications

• Minimum of seven years of experience, with at least two years in a progressive management role.
• Preferred call center experience.
• Ability to work under pressure and complete projects while maintaining professionalism.

Responsibilities

• Coach and supervise a group of Team Leaders.
• Ensure Client Service Level Agreements and financial expectations are achieved.
• Maximize revenue generation and manage operational reports.

Skills

Leadership

Communication Skills

Coaching and Development

Analytical Skills

Flexibility

Organization

Education

Associate’s Degree in related field

Job description

Concentrix is looking for an Operations Manager I in Metro Manila, Makati. This role involves coaching and supervising Team Leaders while ensuring that Client Service Level Agreements and financial targets are met. Candidates should have an Associate’s Degree and over seven years of relevant experience, including two years in a management capacity, preferably in a call center environment. Strong leadership and communication skills are essential, along with the ability to analyze processes and drive performance improvements.