Operations Manager: Customer Service Excellence

Fusion BPO Services Ltd; Cebu City; On-site; Full time

Benefits offered by this job

Leadership opportunities

Professional development programs

Job summary

A leading customer service provider in Cebu is seeking an Operations Manager to oversee daily service delivery and enhance operational performance. Responsibilities include supervising teams, analyzing productivity metrics, and ensuring customer service standards are met. The ideal candidate has over 4 years of experience in call center operations and strong leadership skills. This role offers an opportunity for professionals looking to influence service quality and workforce development in a structured environment.

Qualifications

• Over 4 years of experience in call center or customer service operations.
• Experience in a leadership position is required.
• Ability to analyze performance statistics.

Responsibilities

• Supervise daily operations and personnel to maintain operational efficiency.
• Train and develop team leaders and supervisors.
• Collect and analyze productivity statistics.

Skills

Leadership and people management

Analyzing operational data

Communication skills

MS Office proficiency

Education

Completion of XII from a recognized board

Tools

MS Word

MS Excel

MS PowerPoint

Job description

A leading customer service provider in Cebu is seeking an Operations Manager to oversee daily service delivery and enhance operational performance. Responsibilities include supervising teams, analyzing productivity metrics, and ensuring customer service standards are met. The ideal candidate has over 4 years of experience in call center operations and strong leadership skills. This role offers an opportunity for professionals looking to influence service quality and workforce development in a structured environment.