Operations Team Leader - KPI Coach and Team Growth

Concentrix; Makati; On-site; PHP 334,800 - 558,000; Full time

Job summary

Concentrix is looking for a Team Leader, Operations in Metro Manila, Philippines to oversee call center associates. You will be responsible for daily supervision, coaching, and ensuring performance metrics are achieved. The ideal candidate has an Associate's degree and 2-4 years of experience in a related field. Strong leadership and communication skills are essential. This managerial position involves promoting team members and managing employment status. A flexible schedule is required.

Qualifications

• 2-4 years of relevant experience preferred.
• Ability to mentor and coach team members.
• Willingness to work a flexible schedule.

Responsibilities

• Supervise a group of call center associates.
• Ensure performance metrics are met.
• Conduct Team Meetings for communication.

Skills

Coaching skills

Strong communication skills

Ability to work under pressure

Leadership abilities

Education

Associate's degree in related field

Job description

Concentrix is looking for a Team Leader, Operations in Metro Manila, Philippines to oversee call center associates. You will be responsible for daily supervision, coaching, and ensuring performance metrics are achieved. The ideal candidate has an Associate's degree and 2-4 years of experience in a related field. Strong leadership and communication skills are essential. This managerial position involves promoting team members and managing employment status. A flexible schedule is required.