OPERATIONS MANAGER – HEALTHCARE

Camox Philippines Inc - Poea-088-Lb-052915-R; Philippines; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Camox Philippines Inc. in Makati is seeking an Operations Manager for Healthcare to lead the Healthcare Division, focusing on Middle East recruitment accounts.

You will drive end-to-end operations from sourcing to deployment and ensure targets are met with compliance and quality. The ideal leader manages high-volume processes, coaches cross-functional teams, and builds robust pipelines through diverse sourcing channels, while coordinating with client accounts and ensuring timely documentation

Qualifications

• Bachelor's degree in Nursing, HR, Business Administration, Management or related field.
• At least 5 years in recruitment, healthcare staffing or overseas operations management.
• Experience with healthcare recruitment, especially nurses or medical professionals, preferred.
• Familiarity with DMW, MWO, overseas processes, accreditation and ethical recruitment standards.

Responsibilities

• Lead end-to-end Healthcare Division operations across sourcing, screening, processing, documentation and deployment.
• Ensure manpower requests, job orders and deployment requirements are tracked, prioritized and fulfilled.
• Supervise sourcing and processing teams to move candidates from sourcing to deployment smoothly.
• Identify operational gaps, delays and bottlenecks; propose practical solutions.
• Establish targets, daily priorities, weekly reports and escalation protocols.
• Coordinate with clients, account handlers and management on manpower needs and deployment timelines.
• Maintain compliance with DMW, MWO, visa, medical and deployment timelines.

Skills

Leadership

Analytical

Coordination

Communication

Recruitment

Healthcare staffing

Overseas recruitment

Excel

Google Sheets

Education

Bachelor's degree in Nursing

Bachelor's degree in HR/Business Admin/Management

Tools

Excel

Google Sheets

Recruitment trackers

Dashboards

Job description

WE'RE HIRING: OPERATIONS MANAGER – HEALTHCARE

Healthcare Recruitment | Middle East Accounts

Makati Office / Camox Philippines Inc. | Full-Time

Camox Philippines Inc. is looking for a driven, analytical, and execution-focused Operations Manager for Healthcare to lead and strengthen the Healthcare Division, particularly for Middle East healthcare recruitment accounts.

This role is ideal for a leader who understands high-volume recruitment, sourcing strategy, processing coordination, client delivery, DMW/MWO compliance, and end-to-end deployment management. The Operations Manager will be responsible for ensuring that manpower requests are fulfilled efficiently, bottlenecks are addressed, and deployment targets are achieved.

Key Responsibilities

Healthcare Operations Leadership

• Lead the end-to-end operations of the Healthcare Division, covering sourcing, screening, processing, documentation, client coordination, and deployment monitoring.
• Ensure that all healthcare manpower requests, job orders, and deployment requirements are properly tracked, prioritized, and fulfilled.
• Supervise and coordinate with sourcing and processing teams to ensure smooth movement of candidates from sourcing to deployment.
• Identify operational gaps, delays, backlogs, and conversion issues, and recommend practical solutions.
• Establish clear team targets, daily priorities, weekly reports, and escalation protocols.

Sourcing Strategy and Pipeline Development

• Develop and implement sourcing strategies to attract qualified healthcare workers, especially nurses and allied healthcare professionals.
• Build and maintain a strong candidate pipeline for current and future manpower requirements.
• Maximize sourcing channels, including job portals, social media, referrals, nursing groups, schools, review centers, healthcare networks, job fairs, and branch sourcing.
• Monitor sourcing productivity, candidate conversion, interview attendance, selection rates, and deployment readiness.
• Coach the sourcing team on lead generation, candidate engagement, screening quality, and follow-through.

Processing, Documentation, and Deployment Coordination

• Oversee coordination between sourcing, processing, compliance, and account management teams.
• Monitor candidate document completion, medical, training, visa, contract, DMW, MWO, OEC, and deployment requirements.
• Ensure documentation accuracy, candidate readiness, and compliance with required timelines.
• Escalate delays involving candidate documents, employer requirements, accreditation, visa, medical, or deployment concerns.
• Ensure trackers and reports are updated, accurate, and useful for management decision-making.

Client and Account Coordination

• Coordinate closely with clients, account handlers, and management regarding manpower requirements, interview schedules, selection updates, deployment timelines, and operational concerns.
• Ensure client expectations are properly documented, communicated, and aligned with actual delivery capacity.
• Support client campaigns, interviews, job order fulfillment, and special recruitment activities.
• Maintain professional communication with clients and protect Camox's service quality and reputation.

Compliance and Stakeholder Coordination

• Work closely with the Marketing & Compliance team for DMW, MWO, job order, accreditation, and regulatory requirements.
• Ensure all healthcare recruitment and deployment activities are aligned with ethical recruitment standards, DMW rules, and company policies.
• Coordinate with relevant internal and external stakeholders, including government offices, clinics, training providers, review centers, and partner institutions where required.
• Report compliance risks, candidate complaints, document issues, or irregularities immediately.

Reporting, Analytics, and Performance Management

• Prepare and review operational dashboards, pipeline reports, aging reports, conversion reports, deployment reports, and bottleneck analyses.
• Track key metrics such as manpower request fulfillment, sourcing volume, endorsement-to-selection rate, selection-to-deployment rate, document completion rate, deployment turnaround time, and candidate withdrawal/backout rate.
• Conduct regular team meetings, performance reviews, and coaching sessions.
• Recommend manpower, process, system, or policy improvements to improve operational output.

Qualifications

• Bachelor's Degree in Nursing, Human Resources, Business Administration, Management, Psychology, or any related field.
• At least 5 years of experience in recruitment, healthcare staffing, manpower operations, overseas recruitment, or related operations management.
• Experience handling healthcare recruitment, especially nurses or medical professionals, is strongly preferred.
• Strong understanding of sourcing, processing, documentation, and deployment workflows.
• Familiarity with DMW, MWO, overseas employment processes, job orders, accreditation, and ethical recruitment standards is an advantage.
• Strong leadership, analytical, problem-solving, and coordination skills.
• Able to manage high-volume requirements, deadlines, escalations, and cross-functional teams.
• Proficient in Excel, Google Sheets, recruitment trackers, dashboards, and reporting tools.
• Strong communication skills and ability to deal professionally with clients, candidates, teams, and management.

Preferred Advantage

• Existing network in hospitals, nursing schools, review centers, healthcare groups, or recruitment communities.
• Experience with Middle East healthcare clients or overseas healthcare deployment.
• Background in recruitment campaigns, job fairs, special recruitment activities, or large-volume hiring.
• Ability to analyze recruitment funnels and improve conversion from sourcing to deployment.
• Experience leading recruiters, processors, documentation staff, or account coordinators.

What We’re Looking For

We need someone who:

• Data-driven and highly organized
• Strong in execution and follow-through
• Able to lead, coach, and hold teams accountable
• Practical in solving bottlenecks and operational delays
• Professional in handling clients and candidates
• Compliance-conscious and documentation-focused
• Calm under pressure and able to escape issues properly
• Capable of helping Camox increase healthcare deployments and improve division performance