Operations Manager - Healthcare

ClearSource; Pasig; On-site; PHP 1,116,000 - 1,674,000; Full time

Benefits offered by this job

Competitive salary

Medical and dental insurance

Group life insurance

Paid time off

Career growth opportunities

Team culture and development

Free meal for onsite employees

Job summary

ClearSource is seeking an Operations Manager to lead healthcare operations in a BPO environment, oversee KPIs, and drive service delivery while guiding Team Leaders and clinical staff. You will ensure policy alignment, compliance, and client satisfaction across multiple healthcare clients.

The role requires 5–7 years total experience with 3–4 years in Healthcare BPO, strong analytics, and proven leadership. Onsite office in Ortigas, Pasig, with comprehensive benefits.

Qualifications

• 5–7 years total experience, with 3–4 years in Healthcare BPO.
• 2–3 years in supervisory roles (Team Lead/Manager).
• Hands-on UR/UM, Prior Authorization, Case Management, Denial Management.

Responsibilities

• Monitor KPIs—productivity, quality, TAT, and SLA compliance.
• Develop and implement operations strategies to improve efficiency.
• Manage workforce planning, scheduling, and capacity planning.
• Serve as primary operational contact for healthcare clients.
• Lead client business reviews and present performance dashboards.
• Identify and resolve client concerns, escalations, and gaps.
• Align operations with payer guidelines and compliance requirements.
• Lead, coach, and develop Team Leaders and clinical staff.
• Conduct regular performance reviews and career development discussions.
• Drive employee engagement, retention, and morale initiatives.

Skills

Analytical thinking

Leadership

English communication

Project management

Multitasking

Tools

Microsoft Office

Epic

Citrix

Job description

Are you someone who excels at leading teams, analyzing performance, and driving results? Do you take pride in coaching leaders and ensuring operations meet the highest standards of quality and compliance? If that sounds like you, we’d love to hear from you!

ClearSource is seeking a driven Operations Manager to lead healthcare operations, strengthen leadership capabilities, and ensure alignment with internal and client expectations.

This is an operational leadership position in a healthcare Business Process Outsourcing (BPO) environment. You will manage operations for assigned healthcare clients, overseeing key performance indicators, workforce planning, and service delivery while leading and developing a team of Team Leaders and clinical staff. This is to be done in accordance with the company’s mission, vision, and core values.

What You Will Do as an Operations Manager

• Monitor and analyze KPIs, including productivity, quality scores, turnaround time (TAT), and SLA compliance.
• Develop and implement operational strategies to improve efficiency and service delivery.
• Manage workforce planning, including scheduling, staffing, and capacity planning.
• Serve as the primary operational point of contact for assigned healthcare clients.
• Lead regular client business reviews (weekly/monthly) and present performance dashboards.
• Proactively identify and resolve client concerns, escalations, and service gaps.
• Align operations with client-specific policies, payer guidelines, and compliance requirements.
• Lead, coach, and develop a team of Team Leaders and clinical staff.
• Conduct regular performance reviews, one-on-ones, and career development discussions.
• Drive employee engagement, retention, and team morale initiatives.

What ClearSource Needs from You

• Minimum of 5–7 years of total work experience, with at least 3–4 years in a Healthcare BPO setting.
• At least 2–3 years in a supervisory or managerial role (Team Lead, Assistant Manager, or Operations Manager).
• Hands-on experience in one or more healthcare BPO functions: Utilization Review/Utilization Management (UR/UM), Prior Authorization/Pre-certification, Case Management/Care Coordination, Denial Management/Clinical Appeals, or Medical Coding/Clinical Documentation.
• Excellent analytical and critical thinking skills.
• Strong verbal and written English communication skills.
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word); experience with healthcare platforms (Epic, Citrix, etc.) is a plus.
• Demonstrated ability to manage multiple teams and drive results in a fast-paced environment.

What We Offer

• Competitive salary – Get paid for doing what you love!
• Medical and dental insurance (with free dependent coverage!).
• Group life insurance for peace of mind.
• Paid time off (PTO) – Because work-life balance matters.
• Outstanding career growth opportunities – Learn, advance, and develop your career.
• A fun, innovative, and energetic team culture – Be part of a company that values its employees.
• Skills and leadership development to help you reach your full potential.
• Free meal for onsite employees.

Mission & Culture

At ClearSource, our mission is simple: Making Lives Better, for our employees, our clients, and their customers. Our culture is built on a strong foundation of core values that shape everything we do:

• Customer First – We are obsessed with delivering an exceptional customer experience.
• Personal Accountability – We do the right thing and own our actions.
• Humble Courage – We embrace feedback, seek growth, and push ourselves to improve.
• Hungry – We bring passion, energy, and drive to everything we do.
• Happy & Healthy – We believe in balance, well-being, and a positive workplace.

If these values resonate with you, this is your chance to join a fast-growing, high-performing team! Come join our team and see why ClearSource is an employer of choice.

Office Address: 10th Floor Rockwell Business Center Tower 1, Ortigas Avenue, Pasig Cit