Operations Manager - Fintech

PalmPay; Philippines; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

PalmPay, a leading fintech, is expanding its Philippines operations. We seek an experienced Operations Manager to oversee real-time data monitoring, drive insights, and standardize SOPs across the fintech lifecycle, including onboarding, KYC, transactions, and compliance.

You will collaborate with product, engineering, and sales to improve data visibility, enable seamless client onboarding, and scale operational processes while ensuring regulatory alignment and risk management.

Qualifications

• Bachelor’s degree in Business Admin, Finance, Economics, or related field; MBA preferred.
• 5+ years of experience in operations management, ideally fintech, banking, or financial services.
• Strong analytical skills with proficiency in data tools such as SQL, Excel, and BI dashboards.
• Proven track record of developing SOPs and scaling operational processes.
• Excellent communication and stakeholder management skills.
• Knowledge of fintech regulations, compliance standards, and risk management is a plus.
• Collaborative, innovative, and mission-driven work environment.

Responsibilities

• Oversee real-time monitoring of operational and financial data to identify trends, anomalies, and risks.
• Translate data into actionable insights to drive improvements across functions.
• Partner with product and engineering teams to enhance data visibility and reporting.
• Design, implement, and standardize end-to-end SOPs across the fintech lifecycle (onboarding, KYC, transaction processing, compliance, customer support).
• Ensure workflows are efficient, compliant, and aligned with industry best practices.
• Regularly audit and refine SOPs to adapt to evolving regulatory and market conditions.
• Collaborate closely with the sales team to provide operational enablement, ensuring smooth client onboarding and transaction execution.
• Develop tools, processes, and playbooks that empower sales to meet and exceed targets.
• Act as a bridge between sales, product, and operations to resolve bottlenecks and enhance customer experience.

Skills

Data analysis

SQL

Excel

BI dashboards

SOP development

Stakeholder management

Communication

Regulatory awareness

Education

Bachelor's degree in Business Administration, Finance, Economics, or related field

MBA preferred

Tools

BI dashboards platforms

Job description

Overview

PalmPay is a leading fintech company committed to providing innovative payment and consumer finance solutions that make digital financial services more accessible, safe, and rewarding. We are expanding our presence in the Philippines through mobile installment programs for Transsion brands (Tecno / Infinix / Itel), enabling consumers to enjoy flexible and affordable financing options.

Responsibilities

• Data Monitoring & Insight: Oversee real-time monitoring of operational and financial data to identify trends, anomalies, and risks.
• Translate data into actionable insights, driving continuous improvement across business functions.
• Partner with product and engineering teams to enhance data visibility and reporting infrastructure.
• Design, implement, and standardize end-to-end SOPs across the fintech lifecycle (onboarding, KYC, transaction processing, compliance, customer support).
• Ensure operational workflows are efficient, compliant, and aligned with industry best practices.
• Regularly audit and refine SOPs to adapt to evolving regulatory and market conditions.
• Collaborate closely with the sales team to provide operational enablement, ensuring smooth client onboarding and transaction execution.
• Develop tools, processes, and playbooks that empower sales to meet and exceed targets.
• Act as a bridge between sales, product, and operations to resolve bottlenecks and enhance customer experience.

Qualifications

• Bachelor’s degree in Business Administration, Finance, Economics, or related field (MBA preferred).
• 5+ years of experience in operations management, preferably within fintech, banking, or financial services.
• Strong analytical skills with proficiency in data tools (SQL, Excel, BI dashboards).
• Proven track record of developing SOPs and scaling operational processes.
• Excellent communication and stakeholder management skills.
• Knowledge of fintech regulations, compliance standards, and risk management practices is a plus.
• Collaborative, innovative, and mission-driven work environment.

What We Offer

• Competitive compensation package with performance-based incentives.
• Professional growth and exposure to cutting-edge financial technologies.