Operations Manager - Cleaning Company

KDG VENTURES,OPC; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

Spruce is seeking an experienced Operations Manager to oversee daily residential and commercial cleaning and facility service teams in Metro Manila, with field assignments across Makati and surrounding areas.

This role focuses on building systems, optimizing manpower, improving service quality, and delivering exceptional client experiences while working with the leadership team on growth initiatives.

Qualifications

• Bachelor's degree in business/operations-related field.
• Minimum 3 years of managerial experience in operations or related service industries.
• Proven experience leading multi-site operations and managing large teams.
• Strong leadership, decision-making, and people management skills.
• Excellent analytical, organizational, and problem-solving abilities.
• Outstanding communication and client relationship management skills.
• Proficient in Microsoft Office, Google Workspace, and Canva.
• Willing to travel and conduct regular site visits throughout Metro Manila.
• Highly organized, proactive, accountable, and results-oriented.

Responsibilities

• Lead day-to-day operations across residential and commercial projects.
• Plan, schedule, and optimize manpower, equipment, and logistics.
• Ensure projects comply with SOPs and quality standards.
• Conduct site inspections, audits, and quality assurance visits.
• Identify opportunities to improve workflows, productivity, and efficiency.
• Ensure timely completion of projects while maintaining service standards.
• Mentor and develop operations supervisors and field teams.

Skills

Leadership

People management

Communication

Analytical thinking

Problem solving

Organizational skills

Education

Bachelor's Degree in Business Administration or related

Tools

Microsoft Office

Google Workspace

Canva

Job description

Position: Operations Manager
Location: Makati City (with field assignments across Metro Manila)

About Spruce

Spruce is a fast-growing facility support services company providing professional cleaning, property maintenance, and specialized facility solutions to commercial and residential clients across Metro Manila.

We are looking for a dynamic Operations Manager who will help drive our next phase of growth and lead a high-performing operations team.

Position Overview

We are looking for an experienced and highly motivated Operations Manager to oversee the daily operations of our residential and commercial service teams.

This role is ideal for someone who thrives in a fast-paced environment, solves operational challenges, and has a passion for building systems, developing people, and delivering exceptional client experiences.

As Operations Manager, you will work closely with the leadership team to ensure operational excellence, manpower efficiency, service quality, and sustainable business growth.

Key Responsibilities

Operations Manager-Cleaning Services

• Lead and oversee day-to-day operations across multiple residential and commercial projects.

• Plan, schedule, and optimize manpower deployment, equipment, and logistics.

• Ensure all projects comply with company standards, quality expectations, and Standard Operating Procedures (SOPs).

• Conduct regular site inspections, operational audits, and quality assurance visits.

• Identify opportunities to improve workflows, productivity, and operational efficiency.

• Ensure timely completion of all projects while maintaining high service standards.

• Lead, mentor, and develop Operations Supervisors, Inventory Personnel, and field teams.

• Monitor employee productivity, attendance, performance, and accountability.

• Conduct coaching sessions, performance evaluations, and operational meetings.

• Develop manpower plans and contingency staffing strategies to support business operations.

• Foster a culture of professionalism, teamwork, and continuous improvement.

• Build and maintain strong relationships with residential and corporate clients.

• Handle client concerns, operational escalations, and service recovery effectively.

• Ensure timely submission of reports, updates, and corrective action plans.

• Maintain high levels of customer satisfaction through proactive communication and service excellence.

Operational Performance

• Manage company assets, inventory, equipment, and operational resources efficiently.

• Recommend cost-saving initiatives without compromising service quality.

• Track operational KPIs and present performance reports.

• Work directly with the President on strategic initiatives and company expansion.

• Develop scalable operational systems that support long-term business growth.

• Participate in process improvement, organizational planning, and innovation initiatives.

Qualifications

• Bachelor's Degree in Business Administration, Operations Management, Hospitality Management, or a related field.

• Minimum of 3 years of managerial experience in operations, facilities management, housekeeping, property management, manpower services, or related service industries.

• Proven experience leading multi-site operations and managing large teams.

• Strong leadership, decision-making, and people management skills.

• Excellent analytical, organizational, and problem-solving abilities.

• Outstanding communication and client relationship management skills.

• Proficient in Microsoft Office, Google Workspace, and Canva.

• Willing to travel and conduct regular site visits throughout Metro Manila.

• Highly organized, proactive, accountable, and results-oriented.

What We're Looking For

We're looking for someone who is:

A natural leader who inspires and develops people

Highly organized and capable of managing multiple projects simultaneously

Hands-on and comfortable working both in the office and on-site

Data-driven and committed to continuous operational improvement

Customer-focused with exceptional service standards

Accountable, dependable, and solution-oriented

Passionate about building systems that enable sustainable growth

If you're passionate about operational excellence and building high-performing teams, we'd love to hear from you.