Operations Manager – B2B Sales

IntouchCX; Quezon City; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

IntouchCX is seeking an Inside Sales Manager to lead a 15-person Marketing Solutions Specialist team selling B2B marketing and recruitment solutions to child and senior care providers.

The role reports to the Director of Inside Sales and focuses on coaching, pipeline integrity, and revenue quota attainment. You will drive activity, monitor performance, and develop future leaders in a fast-paced, metric-driven environment.

Qualifications

• 4+ years of B2B sales experience with proven quota achievement.
• 1-3 years of people leadership or coaching in a sales context.
• Ability to coach on prospecting, objection handling, and closing.

Responsibilities

• Lead, coach, and scale a team of ~15 Marketing Solutions Specialists.
• Drive team KPI attainment including weekly and monthly quotas.
• Monitor daily activity, pipeline health, and opportunity progression.
• Conduct regular 1:1s, coaching sessions, and team huddles.
• Motivate the team to maintain high activity and strong retention.
• Participate in interviewing and onboarding of new hires.
• Support onboarding and ramp for new reps.
• Foster leadership development within the team.
• Ensure accurate data logging in Salesforce and SalesLoft.
• Analyze sales metrics with leadership and report trends and risks.
• Collaborate with Client Services, HR, and IT.
• Step in to assist with calls and escalations as needed.

Skills

B2B sales

Team coaching

Pipeline management

Data analytics

Communication

Tools

Salesforce

SalesLoft

Job description

Role Overview

As the Inside Sales Manager, you will lead, coach, and scale a team of approximately 15 Marketing Solutions Specialists selling B2B marketing and recruitment solutions to small and mid-sized child and senior care providers (including daycare centers, skilled nursing facilities, and memory/adult care communities).

Reporting to the Director of Inside Sales, you will own your team’s daily operational activity, pipeline integrity, and revenue quota attainment. This is an active, floor-level leadership role designed for a high-energy, metric-driven coach who excels at pipeline management, thrives on accountability, and is eager to develop into senior sales leadership.

What You’ll Be Working On:

• Drive team sales, revenue, and retention KPIs, and consistently achieve team quota on a weekly and monthly basis.
• Lead, coach, and develop a team of approximately 10-15 Marketing Solutions Specialists in effective B2B selling, objection handling, and closing techniques.
• Monitor daily and weekly activity (100 dials and 3+ hours of talk time per rep per day), pipeline coverage, opportunity progression, and sales goals.
• Hold regular 1:1s, call coaching sessions, and team huddles, using call reviews and data to drive performance improvement.
• Creatively motivate your team to hit their numbers daily and weekly, and build a culture of accountability, positivity, and resilience.
• Foster a high-retention culture by driving engagement, team morale, and professional development.
• Participate in interviewing and hiring for new hire classes.
• Support the design and delivery of onboarding and training programs, ensuring new reps are ramping on pace through their first weeks.
• Identify and develop future leaders within your team.
• Ensure accurate account information and consistent activity logging in Salesforce and Salesloft.
• Analyze sales and financial metrics with the Director and management team, and report on team performance, trends, and risks.
• Work cross-functionally with Client Services, HR, and IT.
• Step in to assist with sales calls, escalations, onboarding, and customer service initiatives as necessary.

Qualifications

• 4+ years of B2B sales experience, including cold-calling, with a proven record of meeting or exceeding quota.
• 1-3 years of experience managing, leading, or coaching a sales team (including team lead or senior rep with formal coaching responsibilities).
• Ability to coach reps on prospecting, objection handling, persuasion, and closing.
• Strong analytical skills, with the ability to use performance data to diagnose problems and drive improvement.
• Ability to create a strong team dynamic, accountability, and a culture of success.
• Organized and process-driven, with the ability to manage priorities across a team and across the full sales cycle.
• Excellent verbal and written communication skills, including the ability to communicate priorities and ideas to employees at all levels of the organization.
• A passion for developing people and helping them reach their personal and professional goals.
• Strong problem-solving, time management, and attention to detail, with the ability to multitask.
• Motivation, drive, and a high level of energy and resilience in a high-activity environment.
• Experience with Salesforce and SalesLoft is highly preferred.