Operations Manager

OPENLANE; Taguig; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

OPENLANE is seeking a passionate Operations Manager to join our team in Philippines. This role requires strongcritical thinking and deep industry knowledge to support a fast-paced, evolving environment.

You will report to the Director of Operations and adapt to shifting schedules, with compensation aligned to Philippine holidays. The position focuses on driving retention, process improvement, and stakeholder collaboration while ensuring adherence to governance and SOPs.

Qualifications

• 3 to 5+ years experience in Operations Management or 6+ years of Lead experience in Operations.
• Strong problem-solving skills and business acumen.
• Excellent people and stakeholder management abilities.
• Effective planning, organizing, and execution skills.
• Keen to work with targets and deadlines.

Responsibilities

• Drive retention initiatives and coordinate with Process Excellence to avoid disruptions.
• Manage day-to-day operations and related issues impacting performance.
• Provide regular performance reporting to the Director of Operations.
• Analyze data to identify trends, gaps, and improvement opportunities.
• Lead Team Leaders and oversee timekeeping-related actions.
• Collaborate with Training and Quality to document SOPs and training.
• Support deployment and monitoring of Operations strategies.

Skills

Operations management

People management

Stakeholder management

Planning & execution

Problem solving

Education

College degree

Job description

At OPENLANE we make wholesale easy so our customers can be more successful.

We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.

We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.

And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values:

Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.

Relentless Curiosity. We seek to understand and improve our customers’ experience.

Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.

Fearless Ownership. We deliver what we promise and learn along the way.

What We Offer:

• Competitive Pay
• Mandatory Benefits: SSS, PhilHealth, Pag-IBIG
• 13th month pay
• Paid Vacation and Sick Leave
• HMO (available 2 months from start date)
• SSS Maternity and Paternity Leave

Why Join Us?

Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization.

Company culture of internal promotions, diverse career paths, and meaningful.

Job Overview

We are looking for a passionate and strong-willed Operations Manager to join our team! This position requires a high level of critical thinking and deep understanding of the industry we support. The candidate should be able to work well in a fast-paced environment and can support an ever-changing industry. As a member of the team, you will report directly to the Director of Operations.

The candidate will need to work shifting schedules, ranging from 8:00PM at the earliest or 10:00PM at the latest, from Monday to Friday and follow the holiday schedule of the country of the supported project while still receiving compensation for Philippine holidays.

Job duties include, but are not limited to:

Operations Management:

• Driving of retention initiatives and working closely with Process Excellence and requirement to avoid disruptions in Operations
• Day-to-day management of operations and related issues impacting operations
• Regular cadence of performance reporting to Director of Operations
• Monitor, measure, report, and analyze data to identify trends and gaps in performance or process
• Responsible for the Performance Management of the Team Leaders within the role's scope
• Monitor and take action on any issues related to the Timekeeping system of Team Leaders within the role's scope
• Analyzing of Operations processes and providing improvement recommendations to Director of Operations
• Ensuring all company-required training sessions are completed in partnership with the Training team
• Works closely with Training & Quality to ensure processes are documented and SOPs are updated
• Provides support to Director of Operations in deployment, implementation, and monitoring of Operations strategies

Team Development:

• Manage, lead, and inspire supported teams, ensuring they regularly meet or exceed performance targets
• Responsible for Team Leader development and mentoring
• Monitoring of resources' to assess developmental needs to improve performance
• Hold regular team meetings with direct reports in compliance with the governance framework
• Conducting of Triad-Coaching sessions with Team Leaders to identify strengths, gaps, and work on overall improvement

Stakeholder Management:

• 2nd level of escalation for internal and external stakeholders
• Conducting regular performance reviews with onshore stakeholders
• Partners with onshore stakeholders on improving KPI and SLA compliance

Candidates must meet the following requirements:

• 3 to 5+ years experience in Operations Management or 6+ years of Lead experience in Operations
• Excellent problem-solving skills and analysis skills with strong business acumen
• Strong People Management and Stakeholder management skills
• Excellent Planning, Organizing, and Execution skills
• Keen on working with targets and meeting deadlines.
• College graduate.