Customer Service Representative - Program Coordinator

BLC BACKLOTCARS Inc; Taguig; Hybrid; PHP 312,000 - 402,000; Full time

Benefits offered by this job

SSS

PhilHealth

Pag-IBIG 13th month pay

Paid Vacation and Sick Leave

Birthday Leave

HMO (available 2 months from start)

SSS Maternity and Paternity Leave

Job summary

OPENLANE is hiring in the Philippines to support data governance and CRM operations. The role focuses on maintaining data quality, mapping and cleaning data across Salesforce, Google Sheets, and internal tools, while collaborating with Sales Ops and the TAM team.

You will scrub leads, triage data issues, and generate accurate insights using Domo dashboards, Excel, and Slack. The team emphasizes collaboration and timely execution.

Qualifications

• Strong written and verbal communication.
• Proficient in MS Office, intermediate to advanced Excel.
• Strong CRM skills (preferably Salesforce).
• Must exhibit strong team player attributes with the ability to multitask and prioritize.
• Ability to work independently, but maintaining close communication with the Sales Ops Team

Responsibilities

• Monitor data integrity across systems and elevate data issues to appropriate team.
• Identify duplicate data and parent duplicates to provide unique opportunities and TAM to Sales Team.
• Assist with Lead Generation Data Scrubbing and assignment.
• Triage Tier 1 Support Cases regarding Data and Out of Business.
• Vet Dealer Group and membership and tag appropriately.
• Map acquired data to existing platform data through Salesforce.
• Utilize standard process for data stewardship and leverage internal and external tools to validate.
• Audit current deals and fee programming.
• Must be proficient in Salesforce, Excel, Slack and experience with using Domo Dashboards and Reports to drill down into data.
• Ability to input data into google sheets and Salesforce.
• Ability to create cases in Slack and email. Monitor status and continue the process after cases are completed.
• Excellent Time management and prioritization of efforts based on impact to business.
• All other duties assigned

Skills

Salesforce

Excel

MS Office

Slack

Domo dashboards

Tools

Salesforce

Slack

Domo

Job description

Who We Are:

At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. Our Values: Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate. Relentless Curiosity. We seek to understand and improve our customers’ experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way.

What We Offer:

Competitive Pay

• SSS
• PhilHealth
• Pag-IBIG 13th month pay
• Paid Vacation and Sick Leave
• Birthday Leave
• HMO (available 2 months from start date)
• SSS Maternity and Paternity Leave

Why Join Us?

Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization Company culture of internal promotions, diverse career paths, and meaningful

Responsibilities and Duties:

• Monitor data integrity across systems and elevate data issues to appropriate team
• Identify duplicate data and parent duplicates to provide unique opportunities and TAM to Sales Team
• Assist with Lead Generation Data Scrubbing and assignment
• Triage Tier 1 Support Cases regarding Data and Out of Business
• Vet Dealer Group and membership and tag appropriately
• Map acquired data to existing platform data through Salesforce
• Utilize standard process for data stewardship and leverage internal and external tools to validate
• Audit current deals and fee programming
• Must be proficient in Salesforce, Excel, Slack and experience with using Domo Dashboards and Reports to drill down into data.
• Ability to input data into google sheets and Salesforce
• Ability to create cases in Slack and email. Monitor status and continue the process after cases are completed.
• Excellent Time management and prioritization of efforts based on impact to business
• All other duties assigned

Educational Requirements and Qualifications:

• Strong written and verbal communication.
• Proficient in MS Office, intermediate to Advanced skills in Excel.
• Strong CRM skills (preferably Salesforce).
• Must exhibit strong team player attributes with the ability to multitask and prioritize.
• Ability to work independently, but maintaining close communication with the Sales Ops Team

Company Overview:

OPENLANE makes wholesale easy so our customers can be more successful. Our end-to-end platform serves the remarketing needs of the world’s largest OEMs, dealers, fleet operators, rental companies and financial institutions. We’re a technology company delivering next generation tools to accelerate and simplify remarketing. We’re an analytics company leveraging data to inform and empower our customers with clear, actionable insights. And we’re an auction company powering the world’s most advanced digital used vehicle marketplaces. In 2021, OPENLANE sold nearly 2.6 million vehicles valued at over $40 billion through our auctions and generated approximately $2.3 billion in revenue. Our integrated digital marketplaces and vehicle logistics centers reduce risk, improve transparency and streamline the experience for customers in about 75 countries. OPENLANE continues to make investments in innovation, strategic acquisitions and integrations to better serve our customers. Headquartered in Carmel, Indiana, OPENLANE has about 5,000 employees and maintains business units across North America, Europe, the Philippines and Uruguay. Together, the OPENLANE brands provide a complete remarketing solution for our customers.

Equal Opportunity Employment:

OPENLANE is an equal opportunity employer and a drug‑free workplace.