Customer Service Representative - Program Coordinator

OPENLANE; Taguig; On-site; PHP 446,000 - 781,000; Full time

Benefits offered by this job

Competitive Pay

Mandatory benefits: SSS, PhilHealth, 0

13th month pay

Paid Vacation and Sick Leave

Birthday Leave

HMO (available 2 months from start)

SSS Maternity and Paternity Leave

Job summary

OPENLANE, a technology-driven used-vehicle marketplace, seeks a Program Coordinator in Manila to optimize data quality and governance within the Sales Operations group. You will ensure data integrity across systems, map data to Salesforce, scrub leads, and support case workflows while collaborating with the Sales Ops team.

The role requires strong Excel and CRM skills, experience with Salesforce and Domo, and the ability to multitask with prioritization.

Qualifications

• Strong written and verbal communication.
• Proficient in MS Office, Excel (intermediate-advanced).
• Strong CRM skills (preferably Salesforce).
• Must be a team player with multitasking and prioritization abilities.
• Ability to work independently while staying in close touch with the Sales Ops Team.

Responsibilities

• Monitor data integrity across systems and elevate data issues to appropriate team.
• Identify duplicate data and parent duplicates to provide unique opportunities and TAM to Sales Team.
• Assist with Lead Generation Data Scrubbing and assignment.
• Triage Tier 1 Support Cases regarding Data and Out of Business.
• Vet Dealer Group and membership and tag appropriately.
• Map acquired data to existing platform data through Salesforce.
• Utilize standard process for data stewardship and leverage internal and external tools to validate.
• Audit current deals and fee programming.
• Must be proficient in Salesforce, Excel, Slack and experience with using Domo Dashboards and Reports to drill down into data.
• Ability to input data into Google Sheets and Salesforce.
• Ability to create cases in Slack and email. Monitor status and continue the process after cases are completed.
• Excellent Time management and prioritization of efforts based on impact to business.
• All other duties assigned.

Skills

Salesforce

Excel

Slack

Domo

Google Sheets

CRM

Data integrity

Time management

Prioritization

Tools

Salesforce

Excel

Slack

Domo

Job description

Job Description:

Who We Are:
At OPENLANE we make wholesale easy so our customers can be more successful.
We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.
We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
Our Values:
Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity. We seek to understand and improve our customers’ experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.
What We Offer:

• Competitive Pay
• Mandatory Benefits: SSS, PhilHealth, Pag-IBIG
• 13th month pay
• Paid Vacation and Sick Leave
• Birthday Leave
• HMO (available 2 months from start date)
• SSS Maternity and Paternity Leave

Why Join Us?
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful

The focus of the Sales Operations group is to maximize business performance by being the objective, trusted partner to the sales organization – through strategic planning, cross-functional collaboration and operational excellence. The Program Coordinator is responsible for the quality and usability of customer data.

• Monitor data integrity across systems and elevate data issues to appropriate team
• Identify duplicate data and parent duplicates to provide unique opportunities and TAM to Sales Team
• Assist with Lead Generation Data Scrubbing and assignment
• Triage Tier 1 Support Cases regarding Data and Out of Business
• Vet Dealer Group and membership and tag appropriately
• Map acquired data to existing platform data through Salesforce
• Utilize standard process for data stewardship and leverage internal and external tools to validate
• Audit current deals and fee programming
• Must be proficient in Salesforce, Excel, Slack and experience with using Domo Dashboards and Reports to drill down into data.
• Ability to input data into google sheets and Salesforce
• Ability to create cases in Slack and email. Monitor status and continue the process after cases are completed. .
• Excellent Time management and prioritization of efforts based on impact to business
• All other duties assigned

Educational Requirements and Qualifications:

• Strong written and verbal communication.
• Proficient in MS Office, intermediate to Advanced skills in Excel.
• Strong CRM skills (preferably Salesforce).
• Must exhibit strong team player attributes with the ability to multitask and prioritize.
• Ability to work independently, but maintaining close communication with the Sales Ops Team